Dealing Services Agent

3 days ago

Manchester, United Kingdom AJ Bell Full time

**Job Description**:
Due to growth across our platforms we are looking to recruit hardworking, articulate individuals to join our dealing services teams where you will play a key role in providing our award-winning service to our customers.

We have big growth plans with multiple opportunities available. Inductions will take place for these roles fortnightly.

**What does the job involve?**
- We’re recognised for our great customer service and this role is pivotal in dealing with, and answering, a variety of queries in a timely and professional manner.

You’ll enjoy a comprehensive structured training programme and on-going support to enhance your knowledge and experience. Career progression is something we pride ourselves on here at AJ Bell, and when you are ready, we will help you take your career to the next stage. We also offer paid study support for professional qualifications.

**Knowledge & Experience**:

- Dealing experience is not essential but a keen interest and knowledge in trading is beneficial
- Five GCSEs grades A*-C (or equivalent), including Math & English
- The ability to demonstrate excellent customer service skills
- A polite and professional telephone manner
- Strong communication skills, both written and verbal
- Competent with Microsoft Word, Excel and Outlook
- Ability to work under pressure and meet deadlines

This role is 40 hours per week with varied shift patterns on a rota basis, covering opening times; Monday to Friday 8am till 9pm, and to include some bank holidays.

**About us**:
AJ Bell is one of the UK’s largest and best-regarded investment platforms. Over 432,000 customers currently trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. From our offices in Manchester, London and Bristol, we offer an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience.

There are opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

**What we offer**:

- Competitive starting salary
- Generous holiday allowance increasing up to 30 days with service, plus bank holidays
- Holiday buy/sell scheme
- Hybrid working policy
- Casual dress code
- Discretionary bonus
- Contributory pension scheme
- Buy as you earn share scheme
- Free shares scheme
- Paid study support for qualifications
- Enhanced maternity/paternity scheme from day one
- Bike loan
- Season ticket loan portal
- Discounted PMI and Dental
- On-site gym and personal trainer led classes
- Paid volunteering opportunities
- Free social events and more

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