Digital Systems Specialist

2 weeks ago

Oldham, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

We are seeking a highly motivated and experienced ITSM Systems Specialist to manage and maintain our IT Service Management system using the Gartner principles. As a Digital Systems Specialist, you will be responsible for overseeing the daily operations of our ITSM system, ensuring its efficiency and effectiveness in supporting our healthcare organisation's IT and Digital needs.

This role will play a crucial role in the effective delivery and management of IT services within the organization. The Systems Specialist will also be responsible for conducting business analysis of all teams and providing data to support decision-making processes.

This role is critical as our IT Service Management (ITSM) is an essential framework that helps us effectively manage and deliver IT services to our customers.

One of the primary reasons our ITSM is essential is due to its focus on aligning IT services with business objectives and demand. It’s data driven reports will allow for continuous service improvement.

**Some of the key roles and responsibilities include**:
Design, implement and maintain the ITSM system, ensuring it aligns with the Gartner principles.

Oversee the day-to-day operations of the ITSM system, including Incident, Problem, Change, and Configuration Management

Identify areas for improvement and implement best practices to enhance the efficiency and effectiveness of the ITSM system.

Partner with other Digital teams to ensure proper integration and alignment of the ITSM system with other systems and processes.

Monitor and report on the performance of the ITSM system, identifying and addressing any issues and risks.

Conduct thorough business analysis of all teams within the organization to gain a comprehensive understanding of their needs and requirements.

Collect, analyse, and present data to stakeholders to support informed decision making.

Work alongside the Senior Manager in Digital Operations to improve processes led by Demand analysis.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Some of the key roles and responsibilities include**:

- Design, implement and maintain the ITSM system, ensuring it aligns with the Gartner principles.
- Oversee the day-to-day operations of the ITSM system, including Incident, Problem, Change, and Configuration Management
- Identify areas for improvement and implement best practices to enhance the efficiency and effectiveness of the ITSM system.
- Partner with other Digital teams to ensure proper integration and alignment of the ITSM system with other systems and processes.
- Monitor and report on the performance of the ITSM system, identifying and addressing any issues and risks.
- Conduct thorough business analysis of all teams within the organization to gain a comprehensive understanding of their needs and requirements.
- Collect, analyze, and present data to stakeholders to support informed decision making.
- Work alongside the Senior Manager in Digital Operations to improve processes led by Demand analysis.

Communications and Relationships
- A friendly co-operative approach with all users is required.
- Active listening: An ITSM Specialist must possess excellent listening skills to fully understand the needs and concerns of their peers. This skill is essential for effective communication and building strong relationships.
- Strong communication skills: As an ITSM Specialist, you will be required to communicate technical information in a clear and concise manner to various stakeholders with varying levels of technical knowledge. This includes written and verbal communication skills, as well as the ability to utilize visual aids and presentations to convey complex information.
- Empathy: ITSM Specialists must be able to empathize with colleagues, understanding their point of view and finding solutions that meet their

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