Multi Task Team Member- 0 Hours Contract

3 months ago

Coventry, United Kingdom LUK Hospitalities Ltd Full time

Overview of duties

Reception, F&B, Nights
- Customer relations
- Welcomes guests as soon as they arrive with great care and attention
- Helps encourage customer loyalty by building friendly, personalised relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the ibis 15-minute contract
- Has an impeccable attitude which conveys the image of the brand and hotel '

Professional techniques / Production
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
- Handles phone calls
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
- Handles reservations
- Prepares and serves snacks or breakfasts outside of the restaurant's opening hours.

Commercial / Sales
- Promotes the range of services offered by the hotel to increase sales
- Applies and actively supports the hotel's pricing policy in order to increase REVPAR
- Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs

Management and administration
- Respects the procedures concerning invoicing and cash operations
- Manages the cash under his/her responsibility
- May be asked to prepare and send reminder invoices to debtors
- Prepares certain accountancy and statistical information for the Deputy or General Manager

Hygiene / Personal safety / Environment
- Ensures that the workplace remains clean and tidy
- Knows and applies the hotel's security regulations (in case of fire etc)
- Ensures the safety of the people and property within the hotel

**Job Types**: 0 h Contract

**Job Type**: Zero hours contract

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Weekend availability

Work Location: In person

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