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Vehicle Administrator

5 months ago

Durham, United Kingdom Croxdale Group Full time

You will be a highly organised individual with the ability to follow procedures and meet deadlines, able to multitask in a busy environment, and be an excellent communicator with strong computer literacy and Excel capabilities.

Key responsibilities include:

- Processing all documentation accurately, efficiently, and effectively. This will include raising vehicle invoices, taxing vehicles, updating manufacturer systems, registering warranty policies, and ensuring all parts of the delivery process has been completed.
- Supporting and chasing the progress of all aspects of retail sales to ensure prompt delivery of vehicles and keep relevant team members up to date.
- Supporting the department’s housekeeping and audit processes.
- Ensuring information and customer details are kept up to date and used accurately.
- Informing the management team of any administration issues relating to paperwork, including FCA documentation, prior to vehicle delivery.
- Supporting Accounts and management in preparing sales reports.
- Managing the New Vehicle Order Portfolio & Stock Allocations, supporting the Sales Manager.
- Providing support to the Sales Team during peak times with inbound calls and follow ups.

Skills and experience
- Previous experience of motor trade sales administration or working in a sales focused administration environment.
- Excellent attention to detail with the ability to multitask, recognising that each of our customers are different and will have different requirements.
- A customer centric attitude, always striving to deliver service above customer expectations.
- Experience of Pinewood Pinnacle our dealer management system, and/or iStore Docs would also be advantageous but not essential.
- It is essential that you have good numeracy and literacy skills.
- Drive, energy and the motivation to be successful and enjoy being part of a team..
- Good IT Proficiency (Outlook, Excel, Word,)
- Good attention to detail
- Ability to keep track of a workload
- Comfortable working in periodic cycles
- Ability to spot areas for process improvement
- Experience of Pinnacle DMS, and/or iStore Docs would be an advantage

**Benefits**:
We ensure you will work in an environment where staff are motivated and passionate about the work they are doing. We offer you the opportunity to grow and develop with the business.
- 37.5 hour working week
- Competitive Salary, dependent upon experience
- 22 days annual leave, (plus Bank Holidays)
- A range of training and leadership development programmes.
- Option to join the company pension scheme
- Preferential Service Rates, (this includes family and friends)
- Colleague referral scheme worth up to £1000 per referral.
- Employee purchase scheme
- On-site parking

**Salary**: £25,000.00 per year

**Benefits**:

- Canteen
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Durham, DH6 5HS: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person