Associate Director
2 weeks ago
Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 and L3 technical support in Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains with the objective of providing timely resolution to technical issues faced by customer and ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business units overall results. Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience
Graduate with 7-12 years of experience Other knowledge/skills
Excellent customer handling ability.
Should have dealt with large team sizes.
Experience on building process efficiency
Expertise on implementation, installation, integration troubleshooting and overall functionalities. Key Responsibilities
Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues.
Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution.
Plan support needs for the customer; ensure timely execution of service acceptance function and compliance with turnaround time (SAT)
Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window.
Monitor spikes in escalation of tickets.
Devise mechanism to track all escalations and identify root cause of the escalations.
Identify improvement areas in terms of process, people, resources to avoid escalating situations and implement solutions.
Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends.
Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis.
The role will lead a large team. Technical Competencies Knowledge / Skills Communication Skills
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Associate Director
Found in: beBee jobs GB - 2 weeks ago
London, Greater London, United Kingdom Amida Recruitment Full timeAssociate Director - Projects Team for Arts & Heritage London This is an exciting opportunity to become an Associate Director leading a strong Project Management team specialising in Arts & Culture, government and museums and institutions for a large, well established and successful UK consultancy based within their London office. As Associate Director of...
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Associate Director
3 weeks ago
London, United Kingdom Aspire Full timeAre you a Senior Insights Manager looking to move into an Associate Director role that's characterised by an exciting level of diversity? Or perhaps you're a media expert looking to contribute your unique insights in creative and challenging ways? BecomeAssociate Director for one of the world's largest communications groups and you can do just that. **JOB...
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Associate Director
5 days ago
London, United Kingdom Reuben Sinclair Full time**Job type**: - Permanent**Emp type**: - Full-time**Industry**: Marketing Services **Salary type**: - Annual**Salary**: - Negotiable**Location**: - London**Job published**: - 11/01/2023**Job ID**: - 37091**Associate Director** **About the B2B Marketing Agency**: Our client are a London-based global marketing agency working with many of the greatest...
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Associate/associate Director
5 days ago
London, United Kingdom The Green Recruitment Company Full timePosted 30 April 2024 Salary Competitive Salary (DOE) LocationLondon Job type Permanent Discipline Energy, ESG & Green Tech Finance ReferenceSH-AAD-30APR24 Contact NameSam Hadfield **Job Title**: Associate/Associate Director **Location**: London Area, United Kingdom (Hybrid) The Green Recruitment Company is currently looking for an...
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Associate Director
Found in: beBee jobs GB - 3 weeks ago
London, Greater London, United Kingdom Maxim Recruitment Ltd Full timeAssociate Director – Delay job vacancy in the construction sector to join a large multidisciplinary consultancy in their London office.
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Associate Director
Found in: beBee jobs GB - 3 weeks ago
Central London, United Kingdom Maxim Recruitment Ltd Full timeAn Associate Director for Claims and Dispute Resolution is required to join a market leading construction claims consultancy in their Central London office.
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Associate Director
2 days ago
London, United Kingdom Reuben Sinclair Full time** About the B2B Marketing Agency: Our client are a London-based global marketing agency working with many of the greatest names in enterprise IT. They possess a deep knowledge of the technology industry, along with a wealth of strategic experience and creativity, resulting in campaign creationsthat spark positive and memorable reactions for their clients...
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Associate Director
Found in: beBee jobs GB - 2 days ago
London, Greater London, United Kingdom Aldwych Consulting Full timeAssociate Director - QS Construction Consultancy LondonMy client is a well-established boutique cost consultancy working in the London arena within commercial, residential and leisure sectors.Currently seeking an Associate Director with experience across various sectors.This is a really great opportunity for somebody that wants to make a significant...
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Associate Director
5 days ago
London, United Kingdom BCT Resourcing Full timeAssociate Director - Stochastic Modelling and Climate Change £70,000 - £90,000 per annum - Producing analytical work - Supporting or lead (depending on your level) on the consultation, implementation, training, documentation and/or validation of stochastic models, model calibration and/or climate change projects - Maintain key relationships with...
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Regulatory Associate Director
3 weeks ago
City of London, Greater London, United Kingdom Oliver James Associates Ltd. Full timeRegulatory Risk Associate Director I am looking for a experienced, client facing Regulatory Risk Associate Director for a international, market leading client. You will be based in their London office and be engaged in providing guidance, pragmatic advise and insight in to their clients regulatory and risk issues. My client works with global financial...
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Associate Director
2 weeks ago
London, United Kingdom Warner Scott Recruitment Full timeM&A Associate Director Warner Scott Recruitment London, United Kingdom Posted 2 days ago Hybrid Job Permanent GBP85000 - GBP120000 per annum Warner Scott are currently partnered with a mid market accounting firm who are looking to add an Associate Director or Director to their sector generalist M&A team, who will play a pivotal role for the foreseeable....
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Associate Medical Director
2 days ago
London, United Kingdom Vitality Full timeAssociate Medical Director
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Pharmacovigilance Associate Director
3 weeks ago
City of London, United Kingdom Hays Specialist Recruitment Limited Full timePharmacovigilance, Associate Director - Global Pharma - 12-month contract -OUTSIDE IR35* My client is a Global Pharmaceutical company and they have a position available for an Associate Director, Pharmacovigilance Safety Science to join their team for an initial 12-month contract. OUTSIDE IR35
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Associate Director Project Management
Found in: beBee S GB - 3 weeks ago
London, United Kingdom Maxim Recruitment Ltd Full timeAssociate Director Project Management role with a leading consultancy to work on high-end hotel refurbishments in London and the South Region. Looking for an Associate Director Project Management cand…
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Associate Director/Director
Found in: Talent UK 2A C2 - 3 days ago
London, United Kingdom Bruin Full timeBruin has partnered with one of the leading international banks to hire for their DCM Syndicate Team in London. The team has built an excellent track record in the execution and distribution of debt securities, including public market bond mandates across Eurocurrencies. The AD/Director will come with strong understanding of the debt capital markets and...
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Associate Quantum Director
Found in: beBee jobs GB - 3 weeks ago
London, Greater London, United Kingdom Maxim Recruitment Ltd Full timeAn exciting Associate Quantum Director job in the construction sector to join a large multidisciplinary consultancy in their London office.
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Associate Director
Found in: beBee S GB - 3 weeks ago
London, United Kingdom Maxim Recruitment Ltd Full timeAn exciting Associate Quantum Director job in the construction sector to join a large multidisciplinary consultancy in their London office.
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Associate Director
Found in: beBee S GB - 3 weeks ago
London, United Kingdom Maxim Recruitment Ltd Full timeAssociate Director – Delay job vacancy in the construction sector to join a large multidisciplinary consultancy in their London office.
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Associate Delay Director
Found in: beBee jobs GB - 2 weeks ago
London, Greater London, United Kingdom Maxim Recruitment Ltd Full timeAssociate Director Forensic Planning job vacancy in the construction sector to join a large multidisciplinary consultancy in their London office.
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Associate Delay Director
Found in: beBee S GB - 3 weeks ago
London, United Kingdom Maxim Recruitment Ltd Full timeAssociate Director Forensic Planning job vacancy in the construction sector to join a large multidisciplinary consultancy in their London office.
