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Contracts Coordinator

3 months ago

Sheffield, United Kingdom Adecco Full time

Our client, A well established manufacturing organisation based in Sheffield is recruiting a Permanent Contracts Coordinator to join their team.
- Location - Sheffield, S9 2SR
- Monday to Friday - 39 hours 8.30am-4.30pm
- Salary - £23,000 pa
- 22 days Holiday per year plus BH
- Christmas shutdown
- Cycle to Work scheme
- Electric Car Scheme
- Savings Plan
- Westfield Health Scheme
- On site parking

**Mission**

Follow established procedures and guidelines to coordinate the delivery of a contract from inception so that production activity meets established forecasting requirements to the highest Environmental, Health and Safety standards

**Relations**
- Contracts Manager
- Contracts Coordinator
- Customers
- Clients
- Site Managers/Engineers
- External buyers
- Production team
- Transport team
- Credit control
- Quality team
- Complaints team

**Accountabilities**
- Liaise with customers to establish contract requirements
- Establish with the Contracts Manager customer requirements at inception of the contract
- Make contact with sites/customers to establish key relationships
- Engage with the sites/customers/Contracts Manager to obtain forecasts
- Visit customer sites where necessary to understand requirements
- Capture and record customer requirements in appropriate documentation for internal communication

**Coordinate with Production to deliver contract requirements**
- Obtain customer schedules
- Ensure that schedules are supplied into automatic scheduling repository efficiently
- Oversee the customer delivery schedule through scheduling system
- Liaise with production over scheduling to ensure commitments to customers are met

**Resolve problems and customer complaints**
- Identify potential complaints from customers as the contract progresses
- Take appropriate action to avoid a customer complaint
- Respond to customer complaints that arise
- Log customer complaints in CRM system
- Respond to feedback received from the CRM system
- Analyse and take action or escalate when common complaint trends are identified

**Generate additional sales and leads**
- Identify opportunities for upselling and generating leads for additional products
- Refer to specialists to progress leads for additional sales
- Schedule additional product requirements

**Administration of contract**
- Maintain databases
- Generate Credit Notes
- Keep records up to date

**Miscellaneous or ad hoc business requirements**
- Manage specific projects or undertake specific project activity as determined by the business or line manager
- Represent your function or business at meetings or events as required
- Undertake any reasonable request in order to support the needs of the business

Technical Competencies - Excel, Word, Powerpoint, CRM ,SAP, Success Factors, Outlook

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact kristy elvins