Peer Support Worker

4 weeks ago

Hillingdon, United Kingdom Hestia Full time

**Job Title**:Peer Support Worker (PT) - Mental Health
**Reporting to**:Team Manager
**Contract**:Permanent, Part time
**Interview Date**: 13.02.2023

**About the Service/Department**
The Crisis Havens will offer a welcoming, calm, safe and non-stigmatising environment for local people to access in times of mental health crisis and as an alternative to attending Emergency Departments. The hours of operation include 5pm - 1am daily.

The Crisis Havens will be gate kept by CNWL’s First Response crisis teams who will undertake initial triage and assessment and refer as appropriate. The haven is not a drop-in service and works only with people referred by CNWL to help de-escalate their crisis, alongside identifying strengths and coping skills they might use to reduce their distress in order to successfully manage similar situations in the future.

Peer support workers form a key component of the workforce for this service working alongside recovery workers, management, clinical professional and community services.

**About the role**
To draw upon their experience of living with mental health issues and use these experiences in a positive and enlightening way to support others who are at a crisis point in their recovery journey. The Peer Support Worker will provide formalised peer support and practical assistance to service users in order for them to regain control over their lives and their own unique recovery process. The Peer Support Worker will support service users through their crisis recovery journey while attending the Haven.

Some other main responsibilities of the role include:

- To co-produce small group and activity sessions to support the needs of service users
- Respond to the needs of individuals with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship
- Support people with crisis Mental Health needs to manage their own health care, in accordance with their care plan with a view to preventing further crisis

**About you**
- The ability to rapidly form and sustain a trusting relationship with service users/carers and other peer support workers and professionals
- Well
- developed listening skills and effective verbal communication skills to be able to engage appropriately with service users in crisis, carers, and colleagues, statutory and voluntary agencies, both face to face and by telephone
- Lived experience of the acute mental health care pathway (e.g. ED attendance, acute admissions etc)
- Knowledge of recovery tools, mental health and wellbeing support and services available in the local area
- Ability to assess needs, risks and aspirations and identify appropriate sign posting
- Good IT skills that include a working knowledge of functions in MS Word, Outlook, Power point, Excel, Publisher and social media
- Knowledge and understanding of safeguarding issues and ability to address them appropriately
- Demonstrate ability to use initiative appropriately, making decisions within the guidelines set
- Able to demonstrate a general understanding of mental health issues with a positive non-judgemental approach towards individuals in crisis with mental health support needs
- Knowledge and understanding of safeguarding issues and ability to address them appropriately

**Please see the attached documents for the full job description and more information about Hestia.**

**What Hestia offers**
- ** Holiday allowance** of 25days/195hours per annum plus 8days/62.4hours public holidays (pro rata)
- ** Company Pension**:

- ** Learning and Development Opportunities** (including career progression opportunities across our services and departments, a full 9 month induction providing an understanding of The Hestia Approach and all Hestia’s practices and policies to support your career in Hestia and if applicable, a foundation knowledge to attain a Skills for Care Certificate)
- ** Hestia Rewards** exclusive membership (Hestia Rewards is our staff wellbeing and benefits scheme which provides access to fantastic retail discounts, gym membership discounts, recognise a colleague eCards etc.)
- ** Access to a range of health and wellbeing support tools** including our Employee Assistance Programme, Flexible working (including holiday trading and TOIL) and some roles include Clinical Supervision
- ** Other benefits** such as Eye care vouchers, Travel/Season Ticket Loans and Cycle to work scheme (with up to 40% savings on a new bike).
- If applicable to the role, Hestia will also support you on joining our existing ASYE (Assisted and Supported Year in Employment) programme if you are interested and fit the criteria.

**About Hestia**

Hestia supports adults and children in crisis across London and the surrounding regions. We campaign and advocate nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and o

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