Customer Support Supervisor
7 months ago
**Customer Support Supervisor**
Your role as a **Customer Support Supervisor **will be focused on Assisting with the management and training of the team. This role offers the opportunity to be an integral part of creating the perfect Customer Support set-up.
Thanks to the rapid growth of our exciting new Dog Nutrition business, we’re looking for a skilled Customer Support leader who has experience in a supervisory role (or potentially a team leader who is ready to take the next step up) to support both team members and management
**Your responsibilities as **Customer Support Supervisor **will include**:
- Assisting with the management and training of the team
- Acting as an effective point of escalation for more complex queries and issues
- Leading by example and demonstrating best practices for handling queries
- Liaising with the internal team to find the right answers and the best solutions
- Owning problems raised by customers and seeing them through to a suitable conclusion
- Managing and using a database of common questions to ensure queries are answered accurately and efficiently
- Making outbound calls to existing customers to improve retention
- Working to targets and assisting others to achieve their targets
- Becoming an expert on the software systems used and supporting other users
- Learning and understanding all about dog nutrition (training and guidance will be provided)
- Providing feedback to the wider business so improvements can be implemented
- Ultimately ensuring that customers enjoy the best possible experience
**What we are looking for in our **Customer Support Supervisor**:
- Demonstrable experience of working in an ecommerce environment is vital, and knowledge of subscriptionbased products is desirable, as is
- It’s also worth noting that the team will be expected to do a certain amount of evening and weekend work, but the structure of this would be up to you.
**Make your mark on the world**:
As well as being our,** Customer Support Supervisor **you will also have a rare opportunity to do something truly worthwhile every single day, by working with us to help dogs live longer _- years longer._
With a founding team whose previous venture grew from zero to £48m turnover per a year within just 3 years you can be certain you will never be bored, and you will learn and develop more than you ever thought possible.
- Fully funded
- Experienced founding team
- Brand new 25,000 sq. ft HQ & production facilities
- Targeting a £1 billion valuation within 5 years
**Included with your salary**:
- 33 days holiday inclusive of bank holidays
- Private medical insurance
- Flexitime and hybrid working available
- Casual dress
- Discounts & freebies for your pets
- Free Onsite Parking
**Location**:
- Nottingham (NG6)
Do you want to make your mark on the world? Do you want to help dog parents enjoy more years of happiness with their pets? If yes, you need to come and **join **them** **today Click '**Apply**’ now to be considered as our **Customer Support Supervisor**:
- **then we’d love to hear from you.
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