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Maintenance Contracts Support Coordinator

1 month ago

Slough, United Kingdom KARL STORZ Endoscopy (UK) Ltd Full time

Since its beginnings in 1945, the KARL STORZ family company has grown into a global manufacturer and distributor of endoscopes, medical instruments, and devices. Not a giant on an international scale, but leaders in matters that count: Creativity, versatility and competence. Our company headquarters in Tuttlingen, seven additional production sites, and 47 sales and marketing companies worldwide now employ 8500 employees in over 40 countries.

KARL STORZ applies tradition and experience to think about tomorrow, today. The company caters for future trends with sophisticated products, services and processes that systematically support our global activities. Our commitment to performance and professionalism means we can guarantee both user and patient the ideal solution. In doing so, we secure and create top-quality jobs in all our corporate locations.

To strengthen our team, KARL STORZ Endoscopy (UK) Ltd have a vacancy for a **Maintenance Contract Support Coordinator **based at our offices in Slough.

**About the role**:

- You will manage the administration of our Maintenance Contracts, including producing quotations and processing orders in an accurate and timely manner.
- You will ensure the maintenance database is accurately maintained, and produce regular and ad hoc reports when required.
- You will respond to customer queries and ensure internal stakeholder have relevant information to ensure service visits occur in line with contractual requirements.
- You will provide data and graphical reports to support activity such as contract reviews, governance reports and contract expenditure reviews.

**About You**:

- A minimum of 1 years’ experience of working in a customer service environment, ideally with experience of producing quotations and processing customer orders.
- Well versed in working to tight deadlines and with specific KPI targets.
- Able to efficiently liaise with System Specialists and ensure site visits are conducted within designated dates, maintaining healthy working relationships.
- Able to competently manage databases and Excel spreadsheets, producing regular and ad hoc reports. SAP knowledge would be an advantage.
- Excellent interpersonal skills with a confident communication style, polite and courteous

**About the package**:
KARL STORZ offers an excellent remuneration package including Private Healthcare, Pension Scheme, Critical Illness and Life Assurance

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Service or Maintenance environment: 1 year (preferred)

Licence/Certification:

- right to work in the UK without requiring sponsorship? (required)

Work Location: In person

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