Experience Designer

6 months ago

London, United Kingdom Transport for London Full time

**Organisation** **-** Customers, Communication and Technology

**Job** **-** T&D Digital

**Position Type** **-** Full Time

**Salary - up to £57,000**
**Location - North Greenwich, London SE10, with hybrid working**
**Contract Type - TfL**

**Overview of project/role**

Technology and data underpin everything we do at Transport for London (TfL), driving all aspects of our business. Driven by our mission, vision and objectives, **Tech & Data** brings strategy, project delivery, technology development and service operations together, providing cost effective, reliable, secure and innovative technology and data services.

We’re now seeking **Experience Designers** to join us.

You’ll play a key role in our growing team, joining a highly collaborative and creative area of TfL which is responsible for designing world-class digital products and services. You’ll be accountable for the end-to-end delivery of your assigned work packages on time, to budget and to the agreed level of quality. The role requires:

- Service design expertise - You’ll help to deliver key service design projects under the direction of Experience Design Leads and the Experience Design Manager, working alongside Product Managers and other key stakeholders to:

- identify challenges and opportunities for the end-to-end experience of a digital service
- deliver research, design activities and artefacts
- contribute to a shared future vision for the experience of a service
- work alongside multi-disciplinary project teams throughout the design process, from discovery to delivery
- Hands-on expertise in one or several of the following areas: visual design, interaction design or design research

**Key Accountabilities**

Your duties will include, but not be limited to:

- Accountable for the end-to-end delivery of specified work packages working in collaboration with stakeholders and teams across TfL (and 3rd party suppliers) to ensure key customer projects are delivered on time, to budget and to agreed standards of quality. Depending on the role holder's area of expertise (see definitions on additional sheet) these will include:

- Visual Design (sketching, creating visual design mock-ups, developing standards & guidelines, delivering design assets)
- Interaction Design (mapping experiences and creating wire frames, user journeys and prototypes at different levels of fidelity and interactivity)
- Design Research (reviewing existing research, planning and conducting primary research and user testing activities)
- Consult & provide expert guidance to TfL’s stakeholders throughout projects from helping them shape visions, providing narrative to proposed design and including them during testing/acceptance to maximise customer satisfaction
- Propose, develop, and own key continuous improvement activities which contribute to the maturity of the design team and deliver new ways of working to ensure the team delivers world-class user design experiences as a CoE for TfL
- Manage & assure works of third parties incl. suppliers and NPL’s when required ensuring TfL achieve maximum value from commercial engagements & to ensure customer briefs are delivered to on time, to budget & within quality parameters
- Contribute to the maturity of the design team through optimally managing knowledge incl. carrying out industry analysis and horizon scanning, delivering key insights and proposing of new ways of working to the experience design team management
- Exhibit the value of world class design to TfL stakeholders (incl. senior managers) through innovative demonstrations (e.g., Beta testing or prototyping) in order achieve advocacy and investment from key stakeholder groups

**Skills, Knowledge & Experience**

**Skills**
- Proactive individual able to work independently to deliver key design activities and artefacts to strict deadlines (Essential)
- Time management skills, able to plan works and prioritise when necessary to meet objectives (Essential)
- Collaborative individual able to work with different disciplines to achieve common goals (Essential)
- Able to structure and produce clear and well-researched design solutions for digital services and products (Essential)
- Impactful storytelling and presentation skills, able to deliver compelling messages to stakeholders (Highly desirable)
- Coding skills (Desirable)
- Innovative and proactive, able to look at challenges from a different perspective and work towards developing new and effective ways of doing things (Desirable)

**Knowledge**
- In-depth knowledge in ONE or several of these areas: (Essential)
- Visual Design
- Interaction Design
- Design Research
- Ideally educated to a bachelor’s degree level or has the equivalent knowledge gained from professional experience (Desirable)
- Service design - a strong understanding of the full, end-to-end service design process and how different activities and deliverables inform each other, e.g. how research findings and strategy inform concept develo

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