Telephone Customer Service
6 months ago
**Office Administrator &Telephone Customer Services**
We are an Italian, family run business, which manufactures specialist Italian cheese, meats and fresh pasta. We are leading importers and distributors of Italian foods, wines and provisions. We are a well established business, which delivers our products nationwide who are known throughout the wholesale, catering and restaurateur trade.
**Your main responsibilities will be**
- Take and process customers orders over the telephone
- Be confident to up sell products to customers when taking the orders.
- Calling customers and giving them details of any stock shortages, problems that may arise and also detailing new products that we have available
- Invoicing and processing orders, making adjustments
- Filing and general paperwork
- Inputting orders via our system
- Dealing with others departments in tracking down any delays or out of stock items
- Ad hoc office duties
**Who we are looking for**
- Someone who is confident and has a calm and friendly manner
- Italian speaker is a bonus.
- Confident with IT
- You must have good attention to detail
- Effective communicator and enjoys speaking with people
- Have an interest in or willingness to learn about the Italian food
- Must be quick as the office operates at a very fast pace
- Someone who contributes to teamwork
**Details**
- Rate dependant on experience would be from £21,900.00 to £23k (With a 6 month end of probation review and salary review)
- Hours 40 hrs per week
- Monday - Friday
- 8am - 5pm (1 hr Lunch)
- Pension scheme
- Discounts on all the Italian product range
- 28 days holiday (Including Bank Holidays) You will be required to work some of the Bank holidays. /lieu days will be given to compensate
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Permanent
**Salary**: £21,900.00-£23,000.00 per year
**Benefits**:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Bedford, MK41 7PE: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (required)
**Language**:
- Italian (preferred)
Work Location: In person
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