Telephone Customer Service

6 months ago


Bedford, United Kingdom Carnevale Ltd Full time

**Office Administrator &Telephone Customer Services**

We are an Italian, family run business, which manufactures specialist Italian cheese, meats and fresh pasta. We are leading importers and distributors of Italian foods, wines and provisions. We are a well established business, which delivers our products nationwide who are known throughout the wholesale, catering and restaurateur trade.

**Your main responsibilities will be**
- Take and process customers orders over the telephone
- Be confident to up sell products to customers when taking the orders.
- Calling customers and giving them details of any stock shortages, problems that may arise and also detailing new products that we have available
- Invoicing and processing orders, making adjustments
- Filing and general paperwork
- Inputting orders via our system
- Dealing with others departments in tracking down any delays or out of stock items
- Ad hoc office duties

**Who we are looking for**
- Someone who is confident and has a calm and friendly manner
- Italian speaker is a bonus.
- Confident with IT
- You must have good attention to detail
- Effective communicator and enjoys speaking with people
- Have an interest in or willingness to learn about the Italian food
- Must be quick as the office operates at a very fast pace
- Someone who contributes to teamwork

**Details**
- Rate dependant on experience would be from £21,900.00 to £23k (With a 6 month end of probation review and salary review)
- Hours 40 hrs per week
- Monday - Friday
- 8am - 5pm (1 hr Lunch)
- Pension scheme
- Discounts on all the Italian product range
- 28 days holiday (Including Bank Holidays) You will be required to work some of the Bank holidays. /lieu days will be given to compensate

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £21,900.00-£23,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Bedford, MK41 7PE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

**Language**:

- Italian (preferred)

Work Location: In person



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