Monitoring & Responding Officer

1 month ago

Haringey, United Kingdom Service Care Solutions - Social Work Full time

I am currently recruiting for a monitoring & responding officer to work in Haringey.

This role will be taking calls and responding as part the connected care 24 hour/7 days a week service.

**ROLE PURPOSE**

1. To provide excellent customer service in call handling (routine and emergency) for vulnerable service users to enable them to live independently and safely.

2. To operate a sympathetic and responsive call service, identifying and arranging appropriate intervention to ensure their wellbeing.

3. To provide guidance and signpost for wellbeing for service users.

4. To provide mobile response to emergency and non-critical calls to service users of the Haringey Community Alarm Service.

5. Assessing their needs and condition and providing or sourcing the support they require to ensure they are safe. Providing safe lifting support in accordance with guideline and best practice.

**MAIN RESPONSIBILITIES**

1. All service users to receive high standards of customer care by receiving prompt, courteous responses, and action in accordance with their needs.

2. To initiate appropriate action in accordance with the procedure guidelines on receipt of emergency calls maintaining confidentiality.

3. Provide comfort and assistance to clients during an emergency. Responding to calls in person as required.

4. Make on the spot assessments and decide on the appropriate action, e.g. request assistance from First Response, call Ambulance, Doctor, Police, Care Agency, Social Services, Environmental Health, family and friends. To ensure the best solution to theclient's emergency.

6. To liaise and co-operate with resident Scheme Managers, Housing Support Officers and client organisations for the purpose of providing a comprehensive and effective response service.

7. To ensure familiarity and adherence with the Telecare Services Association Code of Practice and the councils service standards.

8. Check service user's personal details e.g. care plans, medical information and ensure updated

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