Monitoring & Responding Officer
2 weeks ago
Monitoring & Responding Officer
Haringey
£20/hr
Full time position
Start date: ASAP
AKTON Recruitment is working closely with the local authorities and we are looking for a Monitoring & Responding Officer in the Haringey area.
Connected Care Service provides a monitoring and responding service to the residents of Haringey. The role involves ensuring calls are answered and that callers get the support they need. This will involve visiting the resident's home to assist, along with undertaking general maintenance of equipment to ensure service is maintained.
This is a 24/7 service and shift arrangements are 7am to 3pm, 3pm to 11pm and 11pm to 7am 7 days week.
You will be passionate about providing excellent service, with good communication and compassionate engagement skills. Ability to adapt is essential as this is a varied role and often involves changing priorities. An understanding of safeguarding requirements alongside an ability to build a rapport with people who maybe in difficult circumstances. You will need good IT and administrative skills, as well as able to drive and undertake general maintenance on AT equipment, i.e. battery changes, minor faults or equipment failures.
It is a great opportunity to apply your skills and talent in a place that welcomes energy and has a desire to make a difference to the lives of all residents.
* Weekends (WE) = 1.50 Multiplier * Unsociable Hours (8pm to 6am) = 1.33 Multiplier * Weekend Unsociable = 1.83 Multiplier * Bank Holiday (BH) Rate = 2 Multiplier
Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council. It offers vulnerable residents a personal alarm system which can be activated in case of an emergency. Additional it provides a mobile response service if there is an emergency in the residents home. We are looking for 1 x Monitoring and Responding Officers to work within the Connected Care Service.
Monitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek's Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In addition this may mean visiting a service users home to help deal with the emergency. MROs will need to assess the service user's needs, condition and provide/source the support they require to ensure their wellbeing.
As Connected Care is a 24/7 service Monitoring and Responding officers are required to work a pattern over 3 shifts 7am to 3pm, 3pm to 11pm and 11pm to 7am. To note there is a 20 minute handover at the start of each shift and so will be required to be at work 20 minutes before the start of their shift. The candidates we are looking for should have experience of working within an emergency call monitoring centre dealing with vulnerable service users and experience of a call monitoring platform is essential i.e. PNC or Verklizan, however Answerlink (Jontek) would be preferred. As this role requires the candidate to provide mobile response service to service users home in case of an emergency, we are looking for experienced and competent drivers who hold a full clean UK driving licence. Council fleet vehicles are provided but passing the council driving assessment would be a requirement to use these
-
Monitoring & Responding Officer
1 week ago
Haringey, United Kingdom Novax Recruitment Ltd Full timeThe Role: Monitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek's Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users...
-
Monitoring & Responding Officer
3 days ago
Haringey, United Kingdom Novax Recruitment Ltd Full timeThe Role:Monitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek's Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In...
-
Monitoring & Responding Officer
1 week ago
London Borough of Haringey, United Kingdom Novax Recruitment Ltd Full timeThe Role:Monitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek's Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In...
-
Monitoring & Responding Officer (Contract)
7 days ago
Haringey, Greater London, United Kingdom Novax Recruitment Ltd Full timeThe Role: Monitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek's Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In...
-
Monitoring & Responding Officer (Contract)
1 week ago
Haringey, Greater London, United Kingdom Novax Recruitment Ltd Full timeThe Role: Monitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek's Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In...
-
Contract and Monitoring Officer
7 days ago
Haringey, Greater London, United Kingdom Novax Recruitment Ltd Full timeMonitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek's Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In addition...
-
Contract and Monitoring Officer
1 week ago
Haringey, Greater London, United Kingdom Novax Recruitment Ltd Full timeMonitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek's Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In addition...
-
Probation Officer
2 weeks ago
Haringey, United Kingdom Service Care Solutions Full timeWe are seeking a dedicated and compassionate Probation Officer to join our team in Haringey London. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into society. This position offers a competitive pay rate of £26.45-...
-
Probation Officer
1 month ago
Haringey, United Kingdom Service Care Solutions Full timeWe are seeking a dedicated and compassionate Probation Officer to join our team in Haringey London. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into society. This position offers a competitive pay rate of £26.45-...
-
Feedback Officer
2 days ago
Haringey, United Kingdom Daniel Owen Ltd Full timeFeedback Officer Monday - Friday Based in Haringey £17.54 per hour Details on the role: Administrate feedback scheme ( Complaints, Compliments, the WOW! Awards, suggestions, member enquiries and Ombudsman enquiries. Administrate data protection and information management schemes and policies to achieve agreed service levels and legislative...
-
Feedback Officer
2 days ago
Haringey, United Kingdom AKTON Resourcing Ltd Full timeFeedback Officer Haringey Job Role To administrate Homes for Haringey's customer & stakeholder feedback scheme (complaints, compliments, the WOW! awards, suggestions, member enquiries and ombudsman enquiries). To administrate Homes for Haringey's Freedom of information, Data Protection and Information Management schemes and policies to achieve...
-
Feedback Officer
3 days ago
Haringey, United Kingdom AKTON Resourcing Ltd Full timeFeedback OfficerHaringey Job RoleTo administrate Homes for Haringey's customer & stakeholder feedback scheme (complaints, compliments, the WOW! awards, suggestions, member enquiries and ombudsman enquiries). To administrate Homes for Haringey's Freedom of information, Data Protection and Information Management schemes and policies to achieve agreed service...
-
Feedback Officer
2 days ago
Haringey, United Kingdom Daniel Owen Ltd Full timeFeedback Officer Monday - Friday Based in Haringey 17.54 per hourDetails on the role: Administrate feedback scheme ( Complaints, Compliments, the WOW! Awards, suggestions, member enquiries and Ombudsman enquiries. Administrate data protection and information management schemes and policies to achieve agreed service levels and legislative requirements....
-
Finance Support Officer
4 days ago
Haringey, United Kingdom Fox Morris Group Full timeFinance Support Officer - Haringey Council **Fox Morris Group** are working to recruit a **Finance Support Officer** **Rate - Negotiable 3/6 months contract.** 1. Experience of managing, supporting and developing a resident’s pathway to self-reliance within a front-line service context 2. Detailed knowledge and understanding of the solutions available...
-
Haringey, United Kingdom Service Care Solutions Full timeWe are seeking a dedicated and compassionate Probation Officer to join our team in Haringey London. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into society. This position offers a competitive pay rate of 26.45- 29.30...
-
Feedback Officer
2 days ago
Haringey, United Kingdom Novax Recruitment Ltd Full timeJob Title: Feedback Officer Location: Haringey Pay Rate: £20 Umbrella P/H Job Type: Full Time Contract The Role To administrate Homes for Haringey's customer & stakeholder feedback scheme (complaints, compliments, the WOW! awards, suggestions, member enquiries and ombudsman enquiries). To administrate Homes for Haringey's Freedom of...
-
Income Management Officer
3 weeks ago
Haringey, United Kingdom Ackerman Pierce Ltd Full timeMy client is seeking an experienced Income Officer to be able to provide effective, customer focused support service to users of the Income Control team. The Officer will be expected to recover all debts in accordance to the councils procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable...
-
Income Management Officer
3 weeks ago
Haringey, United Kingdom Ackerman Pierce Ltd Full timeMy client is seeking an experienced Income Officer to be able to provide effective, customer focused support service to users of the Income Control team. The Officer will be expected to recover all debts in accordance to the councils procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable...
-
Income Management Officer
2 weeks ago
Haringey, United Kingdom Service Care Solutions Full timeIncome Management Officer Haringey, London Full Time Temporary We are currently searching for a prospective Income Management Officer to join a team based in Haringey, on a full time temporary basis with an initial contract period of 3 months. The Income Management Officer will maximise income to the Housing Revenue team, and ensure rent collection is...
-
Income Management Officer
2 weeks ago
Haringey, United Kingdom Service Care Solutions Full timeIncome Management OfficerHaringey, LondonFull TimeTemporaryWe are currently searching for a prospective Income Management Officer to join a team based in Haringey, on a full time temporary basis with an initial contract period of 3 months. The Income Management Officer will maximise income to the Housing Revenue team, and ensure rent collection is being...
