Tinnitus Support Adviser

19 hours ago


Sheffield, United Kingdom British Tinnitus Association Full time

**British Tinnitus Association** is currently looking for a **Tinnitus Support Adviser** to join our team working 35 hours per week based at our **Sheffield office with remote working**. You will join us on a **full time,12 month fixed-term contract** and in return, you will receive a **competitive salary of £19,960 per annum.**

**The British Tinnitus Association (BTA)**provides world-class information, advice and emotional support to the whole tinnitus community to educate, reduce feelings of isolation and enable effective self-management.

**About the Tinnitus Support Adviserrole**:
**Responsibilities of the Tinnitus Support Adviserrole will include**:

- Ensuring people contacting the BTA for advice feel less alone and isolated by the condition.
- Helping people contacting the BTA to feel more informed about their tinnitus and better able to manage their symptoms.
- Helping people with tinnitus feel more emotionally supported, in turn improving wellbeing and mental health.
- Assisting people with tinnitus to be more aware of the support available to them from the BTA.
- Working alongside all BTA staff to help raise awareness of the support available through social media and online forums.

**What we’re looking for in our Tinnitus Support Adviser**:

- Relevant experience working in an information / helpline environment
- Experience of providing advice, support, or information services to vulnerable people in different formats
- Ability to communicate a wide range of information and emotional support to people in crisis situations and/or with complex needs
- Clear and confident verbal and written communication skills including excellent telephone manner
- Organisational skills and ability to plan, manage and prioritise a varied and complex workload
- Knowledge of Microsoft Office
- Commitment to anti-discriminatory practice and equal opportunities
- Work flexibly in a fast-moving environment with multiple deadlines
- An understanding of the importance of confidentiality, data protection, and information sharing
- An understanding of the importance of Safeguarding
- 3 A-Levels or equivalent
- A willingness to be flexible and adapt to changing needs
- A desire to acquire a knowledge and understanding of tinnitus
- Enthusiastic, confident, and optimistic about the possibility of managing tinnitus
- Work independently and deliver tasks in a timely and accurate fashion
- Compassionate, understanding, and empathetic

So, if this sounds like the perfect opportunity for you and you’d like to become our **Tinnitus Support Adviser** then please click ‘**apply**’ today - don’t miss out, we’d love to hear from you


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