Cluster Meeting and Events Executive

2 days ago


Reading, United Kingdom MHDV Full time

**Job Title**: Cluster Meetings & Events Executive

**Reporting to**:General Manager and Head of Meetings & Events

**Description**:To maximize Meetings & Events revenue performance, meeting room occupancy and achieve budgets. To handle and manage inbound enquiries, contract events business and ensure the smooth planning and implementation of events with appropriate documentation

**Cluster Role for Reading & Henley**

*** THE FOLLOWING OBJECTIVES AND RESPONSIBILITIES ARE APPLICABLE TO ALL PROPERTIES IN THE CLUSTER**

**Key Objectives**
- To manage meeting, private event and wedding enquiries. If part of a cluster you must ensure business is negotiated for the hotel that is deemed to be most suited for that opportunity and in line with their business needs
- To drive occupancy and revenue from the meetings and events spaces within the hotel, in line with budget expectations
- To drive catering revenues in all areas within the hotel
- To work according to the SOPs within the brand, ensuring adoption of best practice
- Creation of clear event documentation and ensure the smooth running of events
- To support the Regional M&E Manager and/or M&E Manager with activities and needs, to optimise relationships and revenue production
- To support the conversion of group enquiries via the CSO
- To support the weekly M&E forecast by creating business blocks to the required standard and with accurate revenue forecasts for each block
- To achieve annual and quarterly KRAs, revenue targets and hotel budgets
- To develop and maintain the respect of guests, staff and management

**Key Areas of Responsibility**

**Finance**:

- To ensure the M&E operations meets and exceeds budgeted targets
- To ensure the postings of events are correctly allocated to the correct segment
- To ensure deposits and prepayments for events are collected in a timely manner
- To ensure that all post master accounts are settled prior to departure

**Service & Product**:

- Handle all enquiries linked to meetings, private dining and weddings
- Liaising with customers prior to arrival to ensure all details are relevant and correct
- To ensure function sheets are created and details checked with the customer and amendments are made
- To attend the weekly operations meeting and update the hotel on the forthcoming weeks events
- To ensure that the meeting rooms are set-up to the guest requirements, taking into account equipment, room layout, food and beverage requirement, and health and safety
- To ensure all menus are current and loaded into Opera Sales and Catering to ensure content is accurate and relevant.
- To be a point of contact for M&E clients prior to and post event, to ensure satisfaction and support securing future business opportunities
- To maintain levels of service that consistently exceeds the expectations of our guests
- To ensure the ambience, cleanliness and styling of the department is maintained at all times
- To work to the standard operating procedures at all times in booking events through the S&C section of the PMS
- Ensure prompt turnaround in responses to client and adhere to timelines specified according to existing service level agreements specified at the time of enquiry
- To ensure that all calls and enquiries into the department are taken and processed in accordance with the company standards and call handling criteria

**People**:

- Develop close working relationships with all departments to ensure guest expectations are met
- To develop strong working relationships with guests within the hotel(s), in order to maximise sales opportunities and generate repeat business and new business across both brands
- To actively sell the hotel(s) through conducting site inspections and participating in PR events as required
- To increase enquiries from clients, by asking for further opportunities during conversations, focusing on the cluster and estate wide
- Communicate details of requests with large revenue opportunities to the Cluster Meetings and Events Manager and agree follow up plans
- Maintain a high quality of data entry in the systems used, both manually and online
- Maintain a high level of product knowledge at all time
- Assist in any projects as/when required by the General Manager
- Performs all duties in a timely and effective manner in accordance with established company policies in order to achieve the objective of the position
- To undertake other reasonable duties that fall within the parameters of the role

**Personal Responsibilities**:
**Self-management**:

- Sets high standards of performance in all areas
- Methodically plans and organises, using a systematic approach to get things done
- Manages time and resources effectively
- Prioritizes actions and manages tasks through to completion in a timely manner
- Actively seeks opportunities to develop and learn from experience

**Communication & Leadership Skills**:

- Communicates openly and clearly both verbally and in writing
- Pitches information at the approp



  • Reading, United Kingdom MHDV Full time

    Cluster Meetings & Events Executive - Up to £12.30 - £12.80 inc Loyalty Bonus & Tronc, 20 Hours Permanent Contract **Cluster Role for Reading & Henley** To maximize Meetings & Events revenue performance, meeting room occupancy and achieve budgets. To handle and manage inbound enquiries, contract events business and ensure the smooth planning and...


  • Reading, Reading, United Kingdom James Webber Recruitment Full time

    About the RoleWe are seeking a self-motivated Sales Executive to join our expanding hotel with strong values and ethics. As a key member of our team, you will be responsible for selling hotel rooms and conference spaces to potential clients.The ideal candidate will have experience in a reservations or meeting and events sales role within a hotel and possess...


  • Reading, United Kingdom Cartwheel Recruitment Ltd Full time

    Seeking a Meeting and Event Planning Manager to oversee the dynamic and fast paced M&E department for a large hotel and conference centre in Berkshire.Location: Berkshire Salary: £40,000 (Fixed term, 15-month contract) Perks and Benefits: 28 annual days off work Worldwide group discounts on rooms and F&B Complimentary meals on duty Free use of the leisure...


  • Reading, United Kingdom The Roseate Reading Full time

    **Meeting & Events Floor Supervisor - The Roseate Reading Hotel, UK** We are looking for an enthusiastic, talented and dedicated Meeting and Events Floor Supervisor to join our luxury hotel brand. Our iconic property has a luxurious selection of guest rooms & suites, a signature restaurant, stylish bar, a lounge for afternoon tea plus a unique spa located...


  • Reading, Reading, United Kingdom CV-Library Full time

    About This RoleWe are recruiting for a Corporate Event Assistant to join our client's event management team in Windsor. As part of this role, you will be responsible for assisting with all aspects of event planning and execution, including researching new opportunities, coordinating with stakeholders, and managing budgets.This is a fantastic opportunity to...


  • Reading, Reading, United Kingdom AWE Full time

    We are seeking an experienced Executive Meeting Coordinator to join our Governance teams at AWE Nuclear Security Technologies. The successful candidate will have a proven track record of providing secretariat support to executive-level meetings, ensuring accurate and timely documentation of outputs.You will be responsible for managing all submissions to...


  • Reading, United Kingdom Leisure People Recruitment Full time

    Cluster Sales Manager - Sports & Fitness Circa £32,000, £40,000+ OTE Uncapped. We are looking for a Cluster Sales Manager in the Reading area to work across two Premium Private Members Lifestyle clubs offering superb fitness, spa and golf facilities. Benefits include a competitive basic salary depending on experience, realistic and uncapped bonus...


  • Reading, Reading, United Kingdom AWE Full time

    Key ResponsibilitiesThe successful candidate will provide secretariat support to Executive level meetings, ensuring accurate documentation of outputs and timely production of minutes.They will also manage all submissions to governance meetings, ensuring that reports and documents are proactively planned, quality controlled for content, and submitted on...


  • Reading, United Kingdom The Roseate Reading Full time

    Roseate Hotels & Resorts is looking to recruit a Cluster Sales Coordinator to join The Roseate Reading. The role will report to the Regional Sales Manager. **Key Responsibilities**: - Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue - Generate and develop sales leads and contact potential clients...


  • Reading, United Kingdom Aldermore Bank PLC Full time

    **Let us tell you a bit about us** We’re Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying “yes” to our customers. We respect...


  • Reading, United Kingdom KPMG Full time

    **Job details**: **Location**:Reading **Capability**:KPMG Business Services **Experience Level**:Junior Professional **Type**:Full Time **Service Line**:Strategic Relationships and E&H **Contract type**:Permanent **Job description**: **Summary and purpose of the role** The Events and Hospitality Assistant Executive will focus on the delivery of events...


  • Reading, United Kingdom Maxim Recruitment Solutions Full time

    The role will require regular communication with the stakeholders, promotion on social media and the website, and to be there on the day to host the events. We are looking for someone that enjoys and can comfortably handle organising up to 50 events a year, single-handedly, in the office and at external venues when required. The Events and Marketing Exec...


  • Reading, United Kingdom Activate Learning Full time

    **Who we are**: Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and...


  • Reading, Reading, United Kingdom Hilton Worldwide, Inc. Full time

    We are seeking a highly organised Sales Event Planning Executive to join our team at Hilton Reading Hotel. As an integral part of our sales team, you will be responsible for the successful event planning and execution of all Groups, Conference & Events that take place within the hotel.About the Role:You will maximise all GC&E revenue opportunities through...


  • Reading, United Kingdom The Circle Agency Full time

    **Excellent opportunity for graduate or first-jobber looking to build a career in the exciting work of events, brand activation and experiential marketing.** **If you enjoy festivals or concerts, or love going to immersive events and experiences, the Circle Agency are recruiting for people to join their team and get first-hand experience creating awesome...


  • Reading, Reading, United Kingdom IQVIA, Inc. Full time

    We are seeking a highly skilled Study Execution Specialist to join our IQVIA, Inc. team. This critical role ensures seamless delivery of high-quality clinical trial documentation/data.About the PositionThe Study Execution Specialist will be responsible for supporting SSO Study Start-up Manager with the development of country/cluster/hub study execution plans...

  • Events Coordinator

    3 days ago


    Reading, United Kingdom OLIVE TREE DENTAL Full time

    **VISION** The Clinic Events Coordinator’s main job responsibility is to attract new patients to the practice. The ECO is a liaison between the marketing consultant, doctor, clinic treatment coordinator and reception staff to oversee all aspects of event planning and management, including internal and external events, with experience planning exhibitions...


  • Reading, Reading, United Kingdom Focus Resourcing Group Full time

    Focused Resourcing Group is looking for a Meeting and Training Room Integration Executive to drive business growth in the aerospace industry. The successful candidate will have current experience in the Audio Visual sector and a proven track record of delivering results.Estimated annual salary: £45,000 - £65,000Working hours: 9am - 5.30pmThis role...

  • Account Executive

    4 days ago


    Reading, United Kingdom Bucks and Berks Recruitment Full time

    Our client, a successful integrated marketing agency, is looking for an Account Executive to join their dynamic, friendly and vibrant team. Working with a number of consumer and pharmaceutical clients, our client's projects range from strategic communications, to branding and design, to digital and everything in between. We are looking for an energetic and...

  • Cluster Relief Court

    4 weeks ago


    Reading, United Kingdom OCS Group Full time £112

    About The Company: OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be. This role sits within our Public Sector FM business division that provides...