Service Support Officer

2 weeks ago


Nottingham, United Kingdom Nottingham City GP Alliance Full time

The role:
Nottingham City GP Alliance is a federation of 45 NHS GP practices in Nottingham City. In April 2018, we launched GP+ Nottingham City, Nottingham’s first ever single-site evening and weekend GP service. The service opens from 4-8pm Monday to Friday, 10am-2pm on weekends, offers routine appointments with GPs, Nurses, Clinical Pharmacists and Physiotherapists. Currently the opening time for this service operates is altered, but at some point, will return to these opening hours. GP+ is not a walk-in service, all appointments are pre-booked by patients already registered at GP Practices within the city.

We are looking to appoint a part time Receptionist (Service Support Officer) to join our Service Support Team. As part of this team, your core responsibilities will be front line reception duties and administrative tasks.

The service operates on a hub and spoke model. The Hub sessions will be based at the Angel Row premises and the spoke sessions will be based in the PCN localities. You will also be expected to provide bank cover, bank holidays and weekend cover when needed.

The shift pattern for the role is 30 hours per week and are set out below.

**Tuesday: 10:30am-8:30pm**

**Wednesday: 9am-5pm**

**Thursday: 9am-5pm**

**Saturday - 8:30am-2:30pm**

Recommended for applicant to start as soon as possible, hours are negotiable.

**Responsibilities**:

- Meet and Greet service for patients, welcoming and directing to our services
- Managing patient queries, concerns, comments and complaints
- Answering telephone queries from GP practices and patients
- Dealing with referrals from GP Practices
- Managing the appointment system to ensure that all patients booked in are registered on the clinical system before their appointment
- Ensuring that any required documentation and tasks are sent back to the patient’s practice after their appointments.
- Ensuring that all clinician rooms are ready for their clinics, and that clinical trolleys are fully stocked
- Checking in and out equipment needed by clinicians
- Preparing the Clinical rooms before clinics commence and checking the rooms when clinics finish
- Assisting in the booking of clinicians within the rotas on the appointment system
- Assisting clinicians requiring chaperones for appointments
- Booking translators as and when required
- Signposting Patients to community services
- Assisting patients with prescription requests
- Keeping the reception area and waiting rooms tidy
- Managing the presentation of information on the notice boards
- Recording any significant events that take place during the shift, and reporting to management
- Offering refreshments (tea/coffee etc) to clinicians

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £9.70 per hour

Schedule:

- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Work Location: One location



  • Nottingham, United Kingdom Carlisle Support Service Full time

    Health and Wellbeing Plans 23 days paid holiday Discounts and Cashbacks Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Car Allowance Bonus At Carlisle Support Services we focus on the provision of cleaning, security, events, and retail facilities support services. We are trusted to deliver business critical functions...


  • Nottingham, United Kingdom Carlisle Support Service Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Introduction The benefits Health and Wellbeing Plans 23 days paid holiday Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Car Allowance Bonus The role At Carlisle Support...

  • Project Officer

    7 days ago


    Nottingham, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Project Officer to work within the Leicestershire Police on a 14-month contract. **Location**: Leicester **Job role/Purpose**: To research, analyse, evaluate, and present information to support and enable projects to be delivered by the National SOC Portfolio Office. Due to the nature of the vetting clearance...


  • Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

    This is a primarily a working from home role that may require office-based work at times within the health and Safety team office located at Nottinghamshire Divisional Headquarters (Beechdale Station) and travel Trust wide, the post holder will provide administrative support for the Health & Safety Team. The post holder will ensure that internal procedures...

  • Security Officer

    4 days ago


    Nottingham, United Kingdom BardWood Support Services Full time

    We are currently recruiting on behalf of our client for Retail Security Officers across a variety of areas in the UK. Whether you are licensed or non-licensed we are able to help you kickstart and advance you career in the security industry. By providingSIA training courses, career progression and high-quality account management to assist you with all your...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    An exciting opportunity has arisen to join the Digital Services' Capital Planning and Contracts Team at the Nottingham University Hospital NHS Trust, as an Admin Support Officer on a permanent basis. We would like to offer you the opportunity to meet the team virtually and ask any role specific questions you may have prior to applying. As part of a small...

  • Hmp Nottingham

    7 days ago


    Nottingham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 340143**Salary**: - £21,355- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time**Number of jobs...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 4 **Main area** - Pay Services/Payroll - **Grade** - Band 4 - **Contract** - Secondment: 6 months (Can offer Fixed Term to a non NHS applicant) - **Hours** - Full time - 37.5 hours per week - **Job ref** - 164-4954257**Site** - City Campus - **Town** - Nottingham - **Salary** - £23,949 - £26,282 per annum - **Salary period** - Yearly - **Closing** -...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Corporate - **Grade** - Band 3 - **Contract** - Permanent - **Hours** - Full time - 37.5 hours per week (Monday - Friday) - **Job ref** - 164-4609641-B**Site** - City Campus - **Town** - Nottingham - **Salary** - £21,730 - £23,177 per annum - **Salary period** - Yearly - **Closing** - Today at 23:59Job overview An exciting...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Corporate - **Grade** - Band 3 - **Contract** - Permanent - **Hours** - Full time - 37.5 hours per week (Monday - Friday) - **Job ref** - 164-4609641-C**Site** - City Campus - **Town** - Nottingham - **Salary** - £21,730 - £23,177 per annum - **Salary period** - Yearly - **Closing** - 14/04/2023 23:59Job overview An exciting...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Corporate - **Grade** - Band 3 - **Contract** - Permanent: full time and part time will be considered - **Hours** - Full time - Part time 37.5 hours per week (Monday - Friday) - **Job ref** - 164-5304023**Site** - City Campus - **Town** - Nottingham - **Salary** - £22,816 - £24,336 per annum - **Salary period** - Yearly -...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Corporate - **Grade** - Band 3 - **Contract** - Permanent - **Hours** - Full time - 37.5 hours per week (Monday - Friday) - **Job ref** - 164-4609641-B**Site** - City Campus - **Town** - Nottingham - **Salary** - £21,730 - £23,177 per annum - **Salary period** - Yearly - **Closing** - 09/02/2023 23:59Job overview An exciting...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Corporate - **Grade** - Band 3 - **Contract** - Permanent: full time and part time will be considered - **Hours** - Full time - Part time 37.5 hours per week (Monday - Friday) - **Job ref** - 164-5304023**Site** - City Campus - **Town** - Nottingham - **Salary** - £22,816 - £24,336 per annum - **Salary period** - Yearly -...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Greater Nottingham Diabetic Eye Screening Programme - **Grade** - Band 3 - **Contract** - Fixed term: 12 months - **Hours** - Part time - 30 hours per week - **Job ref** - 164-4706461-C**Site** - Ropewalk House - **Town** - Nottingham - **Salary** - £21,730 - £23,177 Pro rata - **Salary period** - Yearly - **Closing** - 30/01/2023...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 2 **Main area** - Administration and Clerical - **Grade** - Band 2 - **Contract** - Permanent - **Hours** - Full time - 37.5 hours per week (Cross site working. Between core hours 8:30am-5:00pm) - **Job ref** - 164-5066514**Site** - QMC and City Hospital - **Town** - Nottingham - **Salary** - £20,270 - £21,318 Per annum - **Salary period** - Yearly -...


  • Nottingham, United Kingdom Service Care Solutions Ltd Full time

    Early Help Officer The company is currently seeking an experienced and motivated Early Help Officer to join their team. The successful candidate will play a vital role in providing early help services to families in need. Provide early help services to families in need Contribute to the development and delivery of training programmes for professionals...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    NHS AfC: Band 5 **Main area** - Organisational Development - **Grade** - NHS AfC: Band 5 - **Contract** - 12 months (Contract Fixed term: 12 months Maternity Leave Cover from June 2023 - May 2024. Secondment's will be considered) - **Hours** - Full time - 37.5 hours per week (Monday - Friday. Hybrid working from home and in the office.) - **Job ref** -...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    NHS AfC: Band 5 **Main area** - Organisational Development - **Grade** - NHS AfC: Band 5 - **Contract** - 12 months (Contract Fixed term: 12 months Maternity Leave Cover from June 2023 - May 2024. Secondment's will be considered) - **Hours** - Full time - 37.5 hours per week (Monday - Friday. Hybrid working from home and in the office.) - **Job ref** -...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    The Greater Nottingham Diabetic Eye Screening Programme (GNDESP) requires a dedicated Failsafe Support Officer to assist in the delivery of the Eye Screening Service across the Greater Nottingham Region.

  • Admin Support Officer

    2 weeks ago


    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    NHS AfC: Band 2 **Main area** - Clinical Engineering **Grade** - NHS AfC: Band 2 **Contract** - Permanent **Hours** - Part time - 30 hours per week (Monday - Thursday between the ours of 8am - 5pm, cross site - on a rota basis) **Job ref** - 164-5571026 **Site** - Cross site working - City and QMC **Town** - Nottingham **Salary** - £22,383 per...