Admin Officer
3 weeks ago
**Job Title**:Admin Officer
**Location**: Hertford
**Hybrid work**:
- 3 days in the office
Paying £30,916
**Overview of the company**
Join one of the leading charitable housing associations in the UK, providing affordable homes across London and Herefordshire.
They are wanting a skilled and ambitious Admin Officer to join their Hertford based team, with experience in a customer facing role.
**Responsibilities**
- Provide administrative support to various teams in the Customer Services Directorate such to include but not limited to administering:
- Data entry of 'sign ups'
- Garage lettings and rent letters
- Fobs and door key administration
- Car park permits
- Congestion charges
- Process orders and invoices
- Minute taking
- Manage requests and queries from stakeholders, liaising with residents, staff, contractors and private sector landlords as necessary.
- Monitor contractor performance against targets and provide status update reports through partnering meetings and managing the no access process for contractors as necessary.
- Contributing to the development, maintenance and monitoring of systems, registers, records and databases for the storage and retrieval of data relating to servicing contracts.
- Liaise with courts for court dates and with landlords and residents, attending court as necessary.
**Knowledge and Skills required**
- Excellent written and verbal communication skills and appropriate for the audience
- A well organised and experienced administrator who is proactive, confident and pays attention to details.
- Ability to work as a part of team and use own initiative
- Excellent IT skills in, Outlook, Word, Excel, PowerPoint, including the use of following system (P2P, CRM, EDM).
- Minimum of one year administrative experience.
- Proven experience of working with internal and external stakeholders, engage in negotiations and consultation with the aims of reaching and agreement on issues
- In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you._
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