Retail Assistant

6 months ago

Brecon, United Kingdom Old Railway Line Garden Centre Full time

**Reports to**:Garden Centre Senior Management Team & Head of Departments

**Location**:Old Railway Line Garden Centre

**Job Purpose**:
As a Part-Time Weekend Retail Assistant at the Old Railway Line Garden Centre, you will play a crucial role in providing exceptional customer service and contributing to the smooth operation of our retail environment during weekends and bank holidays. Your friendly demeanour, attention to detail, and dedication to maintaining a welcoming atmosphere will ensure an enjoyable shopping experience for our customers.

Additionally, you will assist in fulfilling online orders to provide seamless service to our online customers.

**Key Duties**:

- **Customer Service**_
- Serve customers confidently and in a friendly manner, engaging in conversational interactions.
- Respond directly to customer inquiries, delivering our award-winning level of customer service.
- **Till Operation**_
- Operate the till with confidence and accuracy, processing customer transactions efficiently.
- Follow internal processes to ensure accuracy including scanning every item individually and methodically working through items being purchased.
- **Display Management**_
- Ensure displays are attractive and well stocked, maintaining a visually appealing shopping environment.
- **Cleanliness and Safety**_
- Maintain high standards of cleanliness throughout the store, ensuring a safe working environment.
- Follow health and safety guidelines to contribute to the overall safety of staff and customers.
- **Stock Maintenance**_
- Assist with general stock maintenance, including receiving new deliveries and arranging products on the shelves.
- **Online Order Fulfilment**_
- Assist in fulfilling online orders by picking, packing, and preparing parcels for shipping.
- **Flexibility and Adaptability**_
- Carry out tasks as required by the company, showing flexibility and adaptability in your role.

**Requirements**:

- Applicants should be pleasant and self-motivated.
- Availability to work most weekends and bank holidays on a rota basis.
- Strong customer service skills and the ability to interact effectively with the public.
- Effective communication skills with colleagues, management, and customers, both in person and over the phone.
- Well-presented appearance, reflecting the professional image of the garden centre.
- Reliability and punctuality are essential traits for this role.
- Willingness to perform manual tasks and engage in lifting when required.

**Working Conditions**:

- This is a part-time role with weekend and bank holiday shifts.
- The role may involve lifting and manual work.
- Weekend work required on a rota basis.

**Rewards and Benefits**:

- Competitive hourly wage.
- Holiday entitlement.
- Staff discounts.
- Part uniform provided.
- Ongoing training as required.
- Opportunity to contribute to a dynamic and customer-focused team.
- A supportive working environment that values your contribution.
- Additional long service benefits.

**Working Hours**:
Full & Part-time positions available.

Weekend work required on a rota basis.

**Note**:This job description outlines primary duties and responsibilities. You will also be expected to adapt and perform other tasks as necessary to meet the company's requirements and standards. Your role as a Retail Assistant will significantly contribute to the positive atmosphere and success of the Old Railway Line Garden Centre's retail operations, including online order fulfilment.

**Working at the Old Railway Line Garden Centre**

**About Us**:
The Old Railway Line Garden Centre is a family-run, independent haven that blends a Garden Centre, Farm Shop, and Restaurant. Our offerings encompass the finest gardening, home, and outdoor living products alongside delectable locally produced food and beverages. Nestled at the base of the Black Mountains, with picturesque views of the Brecon Beacons and the Radnorshire Hills, we're located in the heart of the scenic Wye Valley.

**Our Mission & Values**:
A family run destination for all. We are passionate about plants, people and the planet. Growing ideas through an inspiring, personal and enjoyable retail experience.
- **Family**_
- The Old Railway Line family is a passionate team, all working towards the same mission and values.
- A family run, independent business creating a retail space to promote well-being.
- Supporting our team to succeed & achieve their goals.
- We see our customers as our extended family, who play an integral part in our growth & success.

**Community**
- To be an integral part of our local community.
- Supporting local groups & schools with projects.
- Raising money for local & national charities.
- We promote mutual support with other local businesses.
- **Sustainability**_
- We are passionate and proactive in reducing our impact on the environment.
- We love to promote the benefits of gardening on the planet.
- We consider environmental factors when choosing suppliers, products and planning

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