Head of Operations

3 weeks ago

London, United Kingdom Stagecoach Full time

Salary

Salary to be discussed at interview based on experience

Come and join us as Head of Operations leading a team of Operations Managers and Operational Support Staff, within our London business, working for a sustainable, diverse and community-focused employer who puts its people at the heart of its business.

Keeping London’s people moving and the safety and support of our people is paramount and our vision is to help people lead more sustainable lives, harnessing new and greener technology, whilst protecting our people and customers. The health and wellbeing of our diverse people is a priority as we support people to be themselves at work and supporting our local communities with our charitable partnerships.

Open 24 hours a day, 364 days a year, you will be leading on the delivery of the iconic red London bus services that are the foundation around which London’s world-renowned public transport services are built.

Operating safe and reliable bus services in one of the most diverse and operationally challenging cities in the world is not for the faint-hearted, and is one of the ultimate challenges in day-to-day urban bus operation.

Your challenge will be to deliver efficient and effective bus services on a daily basis to meet our customers’ expectations, while adhering closely to company policies, meeting our contractual standards and obligations to Transport for London, and all statutory requirements.

In addition, you’ll lead, motivate, develop and engage your Operations team, promoting our vision and values, as well as addressing performance issues and matters of concern for your people.

You will manage the performance of our operations through a dedicated team of managers, supervisors, drivers and administrators. One of the principle daily objectives will be to make sure our bus services operate safely and on time, that we comply with operational legislation and we meet our customers’ expectations. We expect that you’ll quickly resolve any operational problems whilst working in a close and constructive partnership with other members of our Senior Leadership Team.

You will need to lead on engagement, health, safety, wellbeing, security and environmental issues whilst adhering to working time/drivers’ hour’s regulations, whilst championing our values. The ability to communicate effectively and forge positive working relationships with all employees and their representatives is essential, as is the ability to understand garage budgets and measure performance against it, whilst achieving agreed key performance targets and quality standards relating to driver performance and behaviour, driving standards, and customer service.

As you might expect, we’re looking for a proven highly motivated manager/leader with excellent people management skills, who know how to get the best out of their team through motivation and empathy, but are equally determined to tackle difficult issues when required. You will set high standards in all aspects of your performance and interaction with others, as well as being highly organised, and able to successfully plan, analyse, prioritise, and deliver against agreed objectives. A naturally flexible individual, you’ll also work well under pressure. A recognised professional transport related qualification is welcomed, although we will give you the opportunity to acquire this.
- Great benefits including a competitive salary, company pension scheme, free financial education and affordable loans, and finally a range of money-saving opportunities including discounts on holidays and retail, cinema outings, dental insurance, vehicle breakdown cover and hotels and attractions
- Free travel for you and a household member on TfL bus and rail services (this is a non-contractual benefit) and outside London there is free travel for you and a companion on Stagecoach buses.
- UK-wide opportunities, career development and secondment opportunities to work elsewhere in our UK business - either on big events like Silverstone and Cheltenham Festival, or into our Stagecoach wide head office support functions
- An employee assistance programme to support health and wellbeing through a confidential service available 24 hours a day, which provides specialist guidance and assistance on a range of personal and work-related issues, from dealing with stress and anxiety to managing financial, marital or legal issues.
- A great working environment with loads of opportunity to make new friends from a bunch of great colleagues and employee networks building inclusive environments for women, veterans, carers, multicultural and LGBTQ+ colleagues. We are proud to advocate and collaborate with our corporate charity, as well as a number of community engagement projects - in addition to proudly promoting an array of health, wellbeing and family initiatives.
- Currently we are working through a restructuring of our business following the acquisition of Lea Interchange and HCT earlier this

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