Service Activation
2 weeks ago
**job Title: Service Activation Job Controller**
**Salary: £21,000 - £24,000**
**Location: Kings Hill, Kent**
**THE ROLE**
We are looking for an enthusiastic, self
- motivated and extremely organised Job Controller to join our ever-expanding Service Activation Team. You will help manage our Customer Installation engineers’ schedules to ensure we deliver an efficient on time service every time.
**THE DAY JOB**
- Answer inbound calls from engineers, and assess what kind of assistance is necessary to respond
- Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
- Demonstrate a strong working knowledge of help topics, technical abilities, and job scheduling
- Maintain contact with engineers throughout the day
- Use computer systems to manage dispatch schedules, record call details, and log tickets
- Effectively manage own workload
- Demonstrate strong questioning and assessment skills when speaking to engineers
The role is principally working within Job Control. However, you may occasionally be required to carry out other tasks within the Service Activation department.
**WE'D LIKE TO SPEAK TO YOU IF...**
- You must possess exceptional communication skills
- Ability to collaborate with internal and external stakeholders
- Strong IT literacy, analytical ability and logical thinking are a must
- A collaborative and innovative approach to service delivery and problem solving
- You must have a willingness to learn and grasp new skills quickly
**WE'LL LOVE YOU IF...**
You will have at least one years’ experience in a similar role, preferably gained within the communications industry.
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