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Service Advisor

4 months ago

Staffordshire, United Kingdom Lookers Full time

**Service Advisor,**

**South Staffordshire BMW**

**Salary: £**

We're looking for a Service Advisor to join the team here at Stafford BMW. This role is offered on a Permanent basis on a 42 hour per week contract including Saturday mornings on a rota with a very competitive starting salary of and a generous, uncapped bonus. Also on offer is the chance to develop your career with ongoing BMW brand training. This is an opportunity not to be missed
- Lookers Stafford BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 2 Service Advisors, 10 Vehicle Technicians (with a further 3 to join the team due to expansion)and our enthusiastic and friendly Service Manager, Lee Tuckett.
- With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Stafford BMW is
_the_ place to be. Work will be carried out in the second half of 2023 to turn this already magnificent site into a smart, modern workspace with a focus on further digitalising our Sales and Aftersales Process.
- As a Service Advisor at
- _BMW_, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager Lee Tuckett.
- The role will involve:
- Booking MOTs, services and other repair work for our customers-
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer-
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes-
- Managing a high-volume of customers daily as well as telephone calls and online booking queries-
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop-
- Maintaining accurate customer records, and updating the systems when any bookings have been made- About You:

- As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
- You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars

**About you**

You will have heaps of energy, a warm personality and a real passion for delivering first class customer experiences. You will have excellent communication skills and the ability to build rapport easily and are able to explain technical information in a way that is clear and concise. Previous experience using Kerridge also known as ADP would be an advantage.

For this role you will need to be able to maintain accurate customers records. You will be a great team player but be able to work independently also. We want to hear from you if you have worked in a similar role within the automotive industry or have a passion for customer service and cars If you believe you have the necessary skills and attributes for this position, then we would love for you to apply.

**About us**

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

**Why us**
We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Why not check us out on LinkedIn to find out what life’s really like at Lookers.