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Customer Services Advisor

1 month ago

Luton, United Kingdom Luton Borough Council Full time

**Job Number**

LBC03062

**Contract Type**

Permanent

**Posting End Date**

19 April 2024

**About the job**:
**Salary: £23,893 - £24,702 a year**
**Hours per week: 37 hours / 25 hours**
**Contract type: Permanent**

Our Customer Services department are looking for someone who is able to deliver accessible, professional, quality services to all customers by placing them at the heart of the Councils activity.

You will be expected to provide first contact resolutions in order to achieve better outcomes for customers either through the Service centre or Contact centre, maintaining the highest standard of customer service at all times.

**About you**:
We are looking for someone who is able to use Multiple ICT & Customer contact systems including Windows based computer packages and case management systems.

You’ll have the opportunity to develop on your existing skills by being able to deal with enquiries and advise members of the public via multiple channels as well as the ability to deal with difficult enquiries in a polite and tactful manner**.**

We do ask that you have a customer care qualification or equivalent experience and training.

Applicants for this role will need to be able to extend or adjust working hours in order to meet the front line needs of the service.

This is a public facing role so you’ll need to show off your fluency in speaking and writing English

**About us**:
Our ambitious **Luton 2040 Vision** - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council - and that means our workforce Are you ready to realise the remarkable and help us deliver our vision?

**Benefits**:
We offer a range of excellent staff benefits which include:

- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel

**How to apply**:

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