Service Coordinator

3 weeks ago

London, United Kingdom Spencers Recruitment Full time

**Service Coordinator (Lifts) - NW4**

We are partnering with a leading elevator maintenance company based in NW London, specializing in providing high-quality maintenance services for elevators. With a commitment to excellence and customer satisfaction, they are seeking a dedicated Service Coordinator to join their operational team.

**About the Role**:
**Key Responsibilities**:

- Coordinate and schedule elevator maintenance service calls, ensuring timely and efficient completion of tasks.
- Handle administrative duties such as data entry, filing, and document management.
- Purchase materials and supplies needed for maintenance jobs, ensuring cost-effectiveness and timely delivery.
- Manage client bookings and inquiries, providing excellent customer service and addressing any concerns or issues promptly.
- Prepare and send invoices to clients, following up on payments as necessary.
- Collaborate with the operational team to ensure smooth workflow and effective communication.
- Maintain accurate records of service calls, job assignments, and client interactions.
- Assist with other operational tasks and projects as needed.
- Minimum of 1 year of experience in the lift industry, with knowledge of elevator maintenance processes and procedures.
- At least 2 years of office experience, preferably in a coordination or administrative role.
- Strong attention to detail and organizational skills, with the ability to prioritize tasks effectively.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and team members.
- Proficiency in Microsoft Office Suite and experience with CRM software is preferred.
- Ability to work independently and as part of a team in a fast-paced environment.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£35,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Passenger Lift: 1 year (required)
- Administrative experience: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Reference ID: JSD

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