Service Design and Service Introduction Lead

2 weeks ago


London, United Kingdom OFGEM Full time

**Details**:
**Reference number**:

- 248227**Salary**:

- £56,000 - £82,820- London £60,000 - £82,820 / Glasgow £56,000 - £76,962**Job grade**:

- Grade 6- Level 3 Expert**Contract type**:

- Permanent**Business area**:

- OFGEM - Corporate Services**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Glasgow, LondonAbout the job

**Job summary**:
As the UK’s regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household in the UK can rely on a safe and environmentally sustainable energy supply.

As Service Design and Service Introduction Lead, you will be ensuring the Service Design Package is created for all new initiatives and projects and ensuring Non-functional Requirements are specified on every project. You will plan, oversee and deliver a set of work deliverables on time and to a high standard through effective project management and support of multidisciplinary team members.

Working with a range of stakeholders at all levels, you will be an expert practitioner who influences and mentors’ others. This will involve supporting the development of a high-performing team based on effective resource management, ongoing support and professional development. Along with providing expert guidance to help team members deliver, by building supportive, inclusive team environment based on trust-based relationships, transparency and inclusivity.

To be successful in this role, you will have extensive and demonstrable experience of managing and improving Service Design and Transition processes, with a strong background in Service management roles, with solid understanding of service management frameworks and processes. Coupled with a high level of ITIL awareness, preferably supported by ITIL certifications, “Service Design”, “Service Transition” and “Service Operations”. ITIL foundation qualification is a minimum requirement.

**Job description**:

- You will be ensuring the Service Design Package is created for all new initiatives and projects and ensuring Non-functional Requirements are specified on every project. All the key deliverables for acceptance into service are completed (Operational Acceptance Criteria, Service Manual, SLA & Early Life Support Agreement)
- Be the focal point and expert in a multi-disciplinary team in a specific work area in the context of operating in a Professions and Flexible Resourcing model.
- Plan, oversee and deliver a set of work deliverables on time and to a high standard through effective project management and support of multidisciplinary team members.
- Provide inclusive corporate leadership, using your expertise to provide comprehensive knowledge sharing, support and development that demonstrate commitment to Ofgem values.

Key Responsibilities:
To support the team deliverables, that utilise your expertise to ensure successful outcomes across team members and collaborating teams
- Provide clear and transparent work objectives, milestones and success metrics in your area of expertise to oversee and co-ordinate successful team outcomes.
- Collaborate closely with other teams to manage interdependencies, risks and resourcing to support portfolio delivery.
- Where required, be jointly responsible with the PDL on welfare and pastoral care of all colleagues.
- Demonstrate effective diversity and inclusive team management within their team and the wider organisation.
- You will need to have continued understanding and awareness of service objectives within the project community, working closely with, and gaining trust across all service teams.
- You ensure projects adhere to the Service Design & Introduction process.

Key Outputs and Deliverables
- This role is responsible for managing the Service Design and Introduction, ensuring the service design & introduction process is carried out for any new or changing services being delivered into service. Ensuring that new services transition into production smoothly and can be operated in a way that is consistent with agreed service levels and agreed operational model.

A Service Design and Service Introduction Lead is an expert practitioner who influences and mentors others. At this role level, you will:

- work with service managers and programme directors to develop design concepts
- set direction and assure the quality of design delivery across teams
- lead on designing the service models for multiple services
- Support the development of a high-performing team based on effective resource management, ongoing support and professional development
- Provide expert guidance to help team members deliver, by building supportive, inclusive team environment based on trust-based relationships, transparency and inclusivity.
- Manage compliance for Service Design and Transition, Release and Change proc


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