Ecom Customer Service
7 days ago
**_Daylesford: people who want to make a difference_**
- At the core of Daylesford is our care for the environment, our animals and our people. For over forty years we’ve strived to inspire change and nurture growth, and our teams are made up of people who take pride in what they do every day. We know that together we can make a difference for the future of our planet and the well-being of our customers._
We are looking for an Ecom Customer Service Operator** **to join our Reservations team based at our Cotswolds Head Office, near Moreton-In-Marsh to support us over the busy Christmas Period. **This will be for a 3-month temporary opportunity from as soon as possible until January.**
**Full-Time temporary **contract based on 40 hours per week. **The salary is £12.02 per hour. Shifts are Monday to Friday 8.30 am - 5.00 pm, with some weekend work during December.**
**We Offer**
- Training and development to advance your career
- 33 days holiday (incl. bank holiday)
- 50% staff lunch discount (at local Daylesford store)
- 30% company discount
- Refer a friend scheme - up to £1,000
- Free organic tea, coffee, artisan bread and fresh fruit on shift
- Stakeholder pension scheme
- Subsidised private medical insurance
**About you**
As an **Ecom Customer Service Operator,** you will have a key position in handling general enquiries and online ordering experience for our customers. You will support our customers through the ordering process plus after sales and ensure they receive a high-quality personalised service.
Your communication skills will be first-class and you'll enjoy interacting with customers.
**Main responsibilities**
- To own all customer service interactions access the E-commerce platform.
- To know your products and pricing in order to make recommendations, and promote Bamford, The Wild Rabbit, and Daylesford
- To always be aware of availability, upcoming events and special offers
- To follow the company complaints procedure to ensure customer complaints are satisfactorily resolved
- To ensure all communication is effective, courteous, and timely
- To ensure all calls are answered, processed, and followed up on in agreed timescales
- To be competent in using all platforms used by Bamford, The Wild Rabbit and Daylesford
- To follow all cash handling processes
**If you would like to be part of our truly unique business - we would love to hear from you**. Please send us your CV today.
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