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Customer Service Administrator
4 months ago
**Who We Are**:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
**JOB MISSION**:
Provide an excellent service to all New Balance customers, offering a high level of customer and administration to the UK and Ireland Sales team. Manage order processing and order book conversion for independent wholesale accounts and contribution to achieving the year end number. Be pro-active, professional and a supportive team player. Act as an ambassador of New Balance and demonstrate the key values of Integrity, Teamwork and Total Customer Satisfaction.
This is a 12 month Fixed Term Contract. We offer hybrid working, 3 days on-site and 2 days working from home.
**KEY RESPONSIBILITIES**
- Place forward orders in line with monthly order cut off. ASAP and top orders to be placed as requested.
- Maximise order book conversion by collaborating with Sales, Finance, Logistics, and the customer.
- Attend scheduled Account Manager meetings with sales reps to ensure a full orderbook review.
- Reconciles to be actioned and communicated to the customer, including amendments across all accounts to meet changes within the business.
- Ensure that the order book is dated and aligned to key product launches and intros as well as customer required delivery dates.
- Adhere to Action Orderbook Cleanse and Housekeeping monthly ensuring all deadlines issued by the team are executed.
- Ensure that returns, and credits are issued within the deadlines provided and in line EMEA policies.
- Ensure all labelling and booking requirements are met and deadlines adhered to.
- Ensure cancellations are processed in line with EMEA policies.
- Ensure that minimum standards are met in all aspects of the role and procedures are followed correctly.
- Regular product and technical knowledge gathering via colleagues, NB link resources and web research to maximise knowledge and expertise and provide an excellent service to our consumers and customers.
- Take ownership of your personal objectives and development.
- Communicate effectively with all members of the team and the wider business, escalating any issues outside your remit to the appropriate department.
- Work within the Data Protection policy to ensure that we are meeting our obligations.
**REQUIREMENTS FOR SUCCESS**
- Clear and concise communicator
- IT literate - Microsoft Office skills essential - including a knowledge of excel.
- Strong organisation & Time Management skills
- Strong numeracy and literacy skills
- Experience in a similar role or industry
- Strong problem-solving ability
- Self-motivated, ability to work as part of a team.
- Strong attention to detail.
- Good relationship builder with internal and external customers
- Conscientious
- Pro-active approach
- Positive outlook
- Works well under pressure and strict deadlines
- Total Customer Satisfaction mindset
**Equal Opportunity Employer**:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
