Switchboard Service Operator
3 weeks ago
Switchboard Service Operator
Job Responsibilities
To provide a professional operator service, acting as the common interface for internal and external callers within the Trust environment. Answer all calls in a professional, courteous, and efficient manner and be responsible for ensuring that all callsare connected to the desired destination. To adopt a flexible approach to customer and management requests as required.
- You will work on a 5-week set rota, covering days, nights and weekends in between the hours of 8am - 10pm. Throughout the 5-week shift pattern it will average out at 37.5 hours per week. Your Saturday shift would be paid at time and a half, your Sundayshift would be paid at double time.
- Training would take place for 2 weeks on a Monday - Friday 9am - 5pm basis before entering your 5-week shift pattern.
Skills we'd like:
- Previous experience in a hospital environment would be desirable but not essential.
- Basic knowledge of IT / PC software packages.
- Experience within a customer service position or within a telephony role is desirable.
Duties
- To perform the emergency procedures laid down in the event of any alarm being made e.g., Clinical Emergency Calls, Fire and Security
- To monitor alarms for Blood Fridges, Medical Gases, Fire, Security and Estates.
- To record amendments to Trust and duty rotas as and when required.
- To record daily log events and daily testing.
- To programme Internal pagers for Dr's.
- To contact Trust staff via appropriate system of national pager, internal pager, mobile phone.
- Day to day supervision is provided by the Switchboard Services Manager or nominated member of the team.
- As the Switchboard is a 24hr managed service and there is, on occasion, lone working there is a requirement the operator on duty does not leave the switchboard area unattended for any reason.
Getting to know Atos
How to apply
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