Customer Service Administrator

1 week ago


Leicester, United Kingdom Poundstretcher Full time

**Job Title : Customer Service Administrator**

**Salary: Up to £23,000**

We’re looking for a dynamic and customer-focused **Customer Service Administrator** to join our team You will be the voice of Poundstretcher, providing exceptional customer service throughout all our communication channels. This is a fantastic opportunity for an experienced and motivated individual to join and grow within a well-established British Variety Retailer.

**Role and responsibilities**:

- Organising compensation to be sent to customers
- Reporting on voucher/stock spend across department
- Liaising with different departments to help solve customer complaints eg buying, quality assurance, area managers etc
- Assist/advise stores with customer service decisions
- Providing information on products e.g. price/stock
- Assisting the Marketing team on general admin

**Skills**:

- Flexibility and good time management
- Ability to use initiative
- An excellent grasp on the English language, grammar and copywriting skills are essential to this role
- Patient, polite and confident when dealing with customers
- Ability to work in fast-paced environment with ever-changing priorities and deadlines
- Fresh ideas, enthusiasm and a willingness to assist when asked, as well as ability to take initiative and always keep busy
- Ability to work well independently as well as in a team
- An upbeat, can-do attitude and positive mind-set
- Happy to help, learn and grow
- Live problem solving
- Working knowledge of Microsoft Excel
- An interest in marketing



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