Customer Service Administrator

3 weeks ago

St Austell, United Kingdom Smith and Reed Recruitment Full time

Well established and highly professional business in St Austell is looking to recruit an experienced customer service administrator to join their team.

This placement will be starting in the next couple of weeks and will be supporting multiple departments with administrative duties.

Working hours are Monday to Friday 09.00-17.00- with an hours lunchbreak.

This role is going until the end of December, this could be extended nearer the time and is paying £14.60 Per an hour

They could offer hybrid working once training has been completed, but you will need to work a few days a week from their St Austell office.

Role
- Pro-actively manage and monitor works and inspections and ensure operatives attend at the scheduled appointment or target date
- Liaise with all customers and sub-contractors to establish an excellent after sales response to all complaints/issues ensuring all works are pro-actively scheduled to achieve required target completion times
- Receive, manage and effectively investigate all complaints ensuring a full understanding of customers’ and clients’ needs ensuring excellent customer service at all times
- Attend monthly KPI forums and to manage and report continually occurring problems encountered and ensure these can be rectified and the source of the problem identified through KPI data
- Make clear decisions and communicate effectively and openly with customers and contractors ensuring engagement as much as possible
- Organise the programming of works with the Supply Chain and the Customer Care Operatives, and be able to allocate resources in order to maintain a high level of performance and in line with standard operating practices
- To ensure that all works authorised are in accordance with financial regulations, legal requirements and statutory obligations to ensure that adequate monitoring and auditing processes are in place
- To post-inspect works, or delegate the inspection within the team, to ensure that the company’s interests are protected
- Maintain excellent customer communications and service at all times ensuring customers are promptly advised of any changes to work schedules or any other relevant information
- Through data analysis monitor and report trends and the performance of the sub-contractors on a monthly basis
- Reporting into the Construction Manager, ensure that the database computer system is maintained in an accurate and consistent manner, and that excellent communication is kept from Supply Chain to Customer
- As required collate and analyse data and present in a suitable format to support management decisions and monthly reporting dashboards
- Under the guidance of the Technical & Construction teams provide technical and design assistance to customers
- Regularly monitor, review and when required update defect documentation and procedures

**Skills**:

- Minimum of a couple of years within an admin role
- Experience using different CRMs
- Great customer service skills
- Be a competent user of Microsoft office, including outlook, powerpoint, Excel and word
- Experience in minute taking or recording or meetings
- Excellent time management and ability to work to deadlines
- Good written and verbal communication skills with a keen eye for details and accuracy.

Benefits of working with Smith and Reed
- Weekly pay
- Minimum of 29 days holiday ( Pro Rata) per a year
- Easy timesheet submissions via our online portal
- Quick access to Payslips/ Holiday request/ P45/P60 via our online portal

OPTEMP

  • Customer Service Adviser

    1 month ago

    St. Austell, United Kingdom ASPIRE NON PROFIT CONSULTING (UK) LTD Full time

    **Role purpose** Reporting to the Assistant Manager, will undertake customer service and administration duties within the CELS Adults Maintenance Team The department offers administration and customer service support to internal CELS Departments and CELS customers. The role holder will be part of a team who support all CELS Departments with the inputting...

  • Property Services Administrator

    3 weeks ago

    St Austell, Cornwall, United Kingdom RGB Recruitment Full time

    Property Service Administrator St Austell - Cornwall Permanent £26460 A leading housing organisational in Cornwall are seeking a Property Services Administrator in Cornwall to join their team. This role will involve Tenant Liaison duties and supporting a busy team. Responsibilities will include:Arranging appointments with tenants to carry out energy...

  • Customer Service Coordinator

    3 days ago

    St. Austell, United Kingdom Fluid Branding Ltd Full time

    **Reports To** Customer Service and Logistics Manager **Job Purpose** **Knowledge and Specific Job Skills Summary** - Thorough understanding of the order process - Excellent customer service skills - Clear and professional communication ability - Excellent attention to detail - Knowledge of products and branding methods - Shipping and courier booking...

  • Customer Service Advisor

    1 week ago

    St. Austell, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor ( part time 10 hours per week) at St Austell Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every...

  • Customer Service Administrator

    3 days ago

    St Albans, United Kingdom MFG Full time

    Job Title **CUSTOMER SERVICE ADMINISTRATOR** Immediate Manager **CUSTOMER SERVICE MANAGER** **JOB PURPOSE** The Customer Service Administrator is responsible for the efficient handling of all customer complaints in an efficient and timely manner. The Customer Service Administrator reports to the Customer Service Manager and is responsible for assisting...

  • Customer Service Administrator

    2 weeks ago

    St Albans, United Kingdom Flat Fee Recruiter Full time

    **Customer Service Administrator**: **Salary**: £22,000 - £27,000 per annum depending on experience **Town**: St Albans **Closing date**: 15/01/2024 Design, Sparkle, Glitz and Glamour! If this sounds like you, come and join the fabulous Love Lemonade as our **Customer Service Administrator**. This is the perfect role for an ambitious individual who...

  • Customer Service Administrator

    1 week ago

    St Helens, United Kingdom NJR Recruitment Full time

    Customer Service / Sales Administrator Home Textiles Working hours: Monday to Thursday 9am - 5.30pm, Friday 9am - 1.00pm St Helens We are working with a trade supplier of home têxtiles based in Merseyside who now have an exciting opportunity for a Customer Service Administrator to join their team. Duties include: Order processing for retail...

  • Customer Service Administrator

    1 week ago

    St Helens, United Kingdom NJR Recruitment Full time

    **Location** **Salary** **Posted on** **Reference** **St Helens £20000 - £22000 27/02/2023 NJR13604 DESCRIPTION Customer Service / Sales Administrator Home Textiles Working hours: Monday to Thursday 9am - 5.30pm, Friday 9am - 1.00pm St Helens We are working with a trade supplier of home têxtiles based in Merseyside who now have an exciting opportunity...

  • Customer Service Administrator

    1 day ago

    St Helens, United Kingdom NJR Recruitment Full time

    **Location** **Salary** **Posted on** **Reference** **St Helens £20000 - £22000 08/03/2023 NJR13604 DESCRIPTION Customer Service / Sales Administrator Home Textiles Working hours: Monday to Thursday 9am - 5.30pm, Friday 9am - 1.00pm St Helens We are working with a trade supplier of home têxtiles based in Merseyside who now have an exciting opportunity...

  • Customer Service Administrator

    4 days ago

    St Helens, United Kingdom Search Full time

    Customer Service AdministratorLocation: St HelensSalary: £23,000 per annum + £2000 bonus per annumContract: Full time, PermanentHours: Monday - Friday, 8:30am - 4:30pmMy client based in St Helens is looking to recruit a Customer Service Administrator to work out of their main office on a permanent basis, offering a salary of £23,000 per annum (plus £2000...

  • Customer Service Administrator

    5 days ago

    St Helens, United Kingdom Search Full time

    Customer Service AdministratorLocation: St HelensSalary: £23,000 per annum + £2000 bonus per annumContract: Full time, PermanentHours: Monday - Friday, 8:30am - 4:30pmMy client based in St Helens is looking to recruit a Customer Service Administrator to work out of their main office on a permanent basis, offering a salary of £23,000 per annum (plus £2000...

  • Customer Service Administrator

    3 days ago

    St Albans, United Kingdom Red Door Recruitment Full time

    **Are you a looking for a local administration role for a business that offer flexibility and work life balance?** **If you are a capable administrator and a confident communicator, then this could be the role for you** We have an excellent opportunity for a Customer Service focused induvial to join an established and professional organisation that offer...

  • Senior Administration Officer

    1 month ago

    St. Austell, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 267117**Salary**: - £23,637 - £29,046**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...

  • Customer Service Administrator

    1 week ago

    St. Asaph, United Kingdom Lawn Master Full time

    **We require a full-time receptionist/office administrator to join our busy office based on New Vision Business Park, St. Asaph** As an office administrator you will be responsible for computer-based scheduling, dealing with customer accounts and general customer enquiries on a daily basis as well as usual receptionist duties. **Job requirements**: - Good...

  • Customer Service Administrator

    1 day ago

    St Albans, United Kingdom Red Door Recruitment Full time

    **Are you a looking for a local administration role for a business that offer flexibility and work life balance?** **If you are a capable administrator and a confident communicator, then this could be the role for you** We have an excellent opportunity for a Customer Service focused individual to join an established and professional organisation that offer...

  • Customer Service Administrator

    9 hours ago

    St Helens, United Kingdom Search Full time

    Customer Service AdministratorSt HelensSalary: Up to £28,500Hours: Full time, Monday to Friday My client based is St Helens is a leading trades supply business. Due to expansion, they are looking recruit a Customer Service Administrator with a background or interest within design/construction/trade supply/DIY to join their customer service department.You...

  • Administrator

    1 week ago

    St. Austell, United Kingdom Synergy CRS LTD Full time

    Our client is currently recruiting an experienced administrator to join their busy operations team. Working 0900 - 1700 Mon to Fri, you will support the operations team with general administration duties. Duties will include but not be limited to: - Data Entry - Raising and paying invoices - Other clerical work You must have previous administration...

  • Customer Service Administrator

    2 weeks ago

    St Leonards, Dorset, United Kingdom Plastipack Full time

    Job Title: Customer Service Administrator Location: St Leonards on Sea, TN38 9PP Salary: £25,000 per annum Job Type: Full time, Permanent, 37.5 hours a week, Monday-Friday 8am - 4pm Benefits: 25 Days holiday Death in service cover (after 1 year of service) Health cashback plan Benenden Healthcare (after 1 year of service) Cycle to Work scheme. ...

  • Customer Service Champion

    1 week ago

    St. Austell, United Kingdom SHELL CORNISH GATEWAY Full time

    **About us** Shell Cornish Gateway is a convenient service station situated at A30 Victoria Junction in Roche. It features a Shell Select shop, Costa Express, and a variety of Quick food options. Our top priority is to ensure that all our customers feel welcomed and valued with a 'Treated like a Guest' experience. **Responsibilities**: - Greet customers...

  • Property Administrator

    1 week ago

    St. Austell, United Kingdom Concorde Group Full time

    **JOB TITLE**: Property Services Administrator **SALARY**: £12.48 p/HOUR **DEPARTMENT**: Property Services **LOCATION**: Saint Austell **PURPOSE OF THE JOB**: To provide the required administrative support including the maintenance of the data and information held in the Property Services Department electronic IT systems. CONTACTS AND BUDGETARY...