Customer Service Representative
6 months ago
As a Customer Service Representative, you will play a crucial role in ensuring our customers receive outstanding support and assistance. You will be the first point of contact for customer inquiries, providing information, resolving issues, and delivering an exceptional service experience.
**Responsibilities**:
- Provide assistance with inquiries, complaints, and product information
- Maintain a high level of professionalism and excellent phone etiquette while interacting with customers
- Enter customer information and inquiries accurately into the database
- Upsell products or services to customers when appropriate
- Communicate effectively with customers to ensure their needs are met and issues are resolved in a timely manner
- Analyze customer feedback and provide suggestions for improving customer satisfaction
**Requirements**:
- Fluent in English, both written and verbal
- Strong data entry skills with attention to detail
- Ability to effectively communicate with customers in a clear and concise manner
- Bilingual or multilingual skills, are a plus
- Excellent problem-solving skills and ability to analyze customer needs
- Previous customer service experience is preferred but not required
**Job Types**: Full-time, Permanent
**Salary**: From £23,120.02 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Bristol (preferred)
Work Location: In person
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