Non-household Metering Customer Service Agent

4 weeks ago

Windsor, United Kingdom M Group Services Full time

**Delivering what we **promise**

**Morrison Water Services** part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to start/build/continue their career within the Water Industry.

Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. Our
Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning and completion. With a 2.1billion order book and turnover at 450 million, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too. Sound interesting?

Being a part of Morrison Water Services, you’ll be joining a value-based business, we pride ourselves on living our values while we work

**Safety**: putting health, wellbeing and safety of people first

**People**: engaging and empowering everyone to deliver and grow

**Delivery**: helping deliver our clients business needs

**Integrity**: behaving respectfully and in a sustainable manner to the individual, our communities and the environment, maintaining accountability and honesty in the way we work

**In order to be considered for this role you need to be available on Wednesday 3**rd** May 2023 between 9:30am to 1pm to attend an assessment day at Worcester House, Unit 6 Langley Quay, Waterside Drive, Langley, SL3 6EY.**

**You must be able to start training Monday 1**st** June 2023 if successful.**

**You will be required to bring with you your Right to Work in the UK and proof of your current address.**

Morrison Water Services are currently looking to recruit Non-Household Metering Customer call agentsto work on our Thames Water Metering contract in Langley, Berkshire.

Morrison Water Services play a key role in the AMP6 Metering contract. The main purpose of the contract is to deliver the metering programme for Thames Water, engaging customers in the process, and installing and replacing water meters.

As a Customer Service Agent you will need to ensure that the all NHHM outbound calls and related administration are completed as per the required procedures, service delivery and customer experience as specified by NHHM Team Manager. All work needs to be completed compliantly and within SLA to avoid financial fines.

You will need to understand all of the NHHM policies set out by the governing bodies and ensure that your work compliantly. Your main day to day tasks delivery of all NHHM outbound calls & complete all required administration to the highest standard. In addition, you will be required to provide excellence in Customer Service on behalf of our client Thames Water.

**This is a hybrid, remote/office based role.**

As a Customer Call Agent you will be handling inbound and outbound calls, managing customer enquiries and booking appointments. Accurately capturing data from calls to assist the management team in the production of reports.

You will be working with the Non-household Metering Manager and Team Leaders to promote the profile of Morrison Water Services. Ensure any service failures or priority issues are escalated to the Non-household Metering Management team for action. Maintain ownership of any customer issue through to resolution. Strive to outperform personal targets, team targets and Thames Water Service Level Agreements.

Are you experienced in a call centre or customer service environment?

Do you have proven administration and customer service skills?

Are you a team player with strong interpersonal skills?

Does this sound like you? If yes, then we want to hear from you

**As a valued employee of the M Group Services Water Division, you’ll be entitled to**:

- Matched Pension Scheme
- Overtime
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The ability to partake in Payroll giving
- 25 days' annual leave plus 8 days' bank holiday
- Enhanced Maternity & Paternity policy
- Cycle to work Scheme

Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail brand discounts.

Here’s a few so you can see the type of saving’s you can make:

- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership

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