Customer Service Agent

7 days ago


Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full time

Job Role:


We are looking for an experienced and passionate
Customer Service Agent with excellent verbal communication skills and experience in handling both inbound and outbound calls.

Full training is given from day 1 along with ongoing support through your Neilson Journey.

What you'll do every day as a Customer Service Agent:

  • Managing customer enquiries and requests effectively and efficiently
  • Managing the delivery of customer correspondence within agreed company frameworks, timescales and deadlines
  • Effectively empathising with customers and handling objections and queries confidently to allay any concerns.
  • Maintaining accurate client records and complying with regulatory requirements on all matters
  • Adhering to processes and procedures all servicerelated matters and escalating upwards as appropriate
  • Contribute towards projects designed to improve the service offered by the business
  • Handling the administration of organisational claims process

Why should you choose Neilson?

  • A competitive salary
  • Quarterly team nights out
  • A dynamic company with an engaging environment
  • Opportunities to grow and develop within the company
  • We are a business that truly recognises our staff and their achievements

Neilson in a nutshell
Neilson Financial Services provides the UK markets with innovative, customer-focused, life insurance products.

With our comprehensive, affordable policies, we make a difference in people's lives by giving them certainty about caring for others:
we are there for them when they can't be there for their loved ones.

**Join us - be part of our great team and share in our success and become a 'Neilsoner'

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