Call Centre Team Leader
5 months ago
GMP Recruitment are proud to be partnered with a market leading organisation that support vulnerable and elderly individuals with mobility issues.
We are supporting their recruitment for an experienced Call Centre Team Leader to join their team on a full time, permanent contract. This position is based in Dudley with traveling in Droitwich on occasions and working from home.
This position is working 35 hours a week Monday - Friday 09:00am - 17:00pm and 11:00am - 19:00pm rotating, **plus 2 weekend days per month** with a day off in the week, with a competitive basic salary of 26,000 plus OTE £31,400 and excellent company benefits.
Call Centre Team Leader main duties:
- Motivate and manage staff to achieve set targets.
- Manage and co-ordinate the activities of the department.
- Maintain the general discipline within the department.
- Monitor managers’ appointment availability, bringing leads forward in the call schedule if necessary.
- Deal with any disciplinary or grievance issues that may arise with guidance and support from HR.
- Interview and recruit new members of staff.
- Maintain all aspects of the call centre telephone system.
- Train new and develop existing members of staff
- Monitor calls to ensure that company procedures are adhered to; ensure consistency of service and identify any training needs.
- Aid Contact Centre Executives in respect of the computer system and company procedures.
- Liaise with managers or agents in regard to appointment or customer queries.
- Organise the rota for weekend working, ensuring that there is adequate cover.
Call Centre Team Leader desired skills and experience:
- Experience running a successful Contact Centre Department
- Ability to lead, mentor and motivate the team to achieve set targets
- Previous coaching experience to ensure procedures are adhered to in with regards to booking and reviewing appointments via with customers and Product Specialist
- Experience of analysis of performance data and taking any necessary action as required
- Effective communicator, with the proven ability to demonstrate empathy and integrity at all
- Proven experience of managing, training and developing staff
- Proven experience of providing staff with regular feedback on performance
If the above role sounds perfect for you, or you require more information, please click apply.
GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.
**Job Types**: Full-time, Permanent
**Salary**: £31,400.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
**Experience**:
- Call Centre Manager: 3 years (required)
- Customer Service: 3 years (required)
Work Location: In person
Reference ID: J1464
-
Contact Centre Team Leader
5 months ago
Dudley, United Kingdom The Best Connection Employment Group Full timeThe Best Connection are currently offering an exciting opportunity for a Contact Centre Team Leader to join the growing team in Dudley. In this role, you will assist the Contact Centre Manager in the day-to-day operations of running a successful contact centre. Your focus will be on providing coaching and support, ensuring adherence to procedures in booking...
-
Call Centre Assistant
5 months ago
Dudley, United Kingdom Specsavers Full time**Call Centre Assistant** **Store: Specsavers Dudley** **Hours: Full time - 37.5 hours (Weekend working is essential)** **Benefits: Bonus after specific training, Staff, Friends & Family discounts, Specsavers Perks programme - including discounts vouchers for online retailers, WeCare programme - offering medical help through GP’s or therapy, fitness...
-
Call Centre and Admin Assistant
5 months ago
Dudley, United Kingdom Specsavers Full time**Call Centre / Admin Assistant** **Store: Specsavers Dudley** **Benefits: Bonus after probation, Specsavers perks, additional birthday day off, in-store discounts** **Hours: Full time 37.5 - Including 1 weekend day** **“Come and join the Dudley Specsavers world concept store. The state-of-the-art store has all new equipment and is cutting edge in its...
-
Administrator / Call Handler Dudley Surgery
4 months ago
Dudley, United Kingdom Wideopen Medical Centre Full timeVACANCY IS FOR THE TWIN-SITE PRACTICE - DUDLEY SURGERY, MARKET STREET, NE23 7HR **WIDEOPEN MEDICAL CENTRE** **JOB DESCRIPTION** Job Title Call Handler / Administrator Accountable to Practice Manager Place of Work Wideopen / Dudley You must be able to adapt to a fast-paced working Job environment, be an excellent communicator, enjoy working as Summary...
-
Team Leader
5 months ago
Dudley, United Kingdom True Supported Living Full time**Job Title: Team Leader** **Responsible to: Deputy and Service Manager** **The post holder will need to be over 23 years old for legal reasons** **The Team leader will assist the Deputy and Service Manager to provide management and operational leadership to a team of Support Workers.** **They will be responsible for ensuring that high quality,...
-
Team Leader
5 months ago
Dudley, United Kingdom Isabellas Homes Full timeAs a Team Leader, you will lead a team of Support Workers to deliver a bespoke and person-centred support plans for an individual with mental health and/or learning disabilities that display challenging behaviours and complex needs. You will play a lead role in ensuring a therapeutic environment is provided and maintained that promotes choice, wellbeing and...
-
Team Leader
4 days ago
Dudley, Dudley, United Kingdom Creative Support Full timeAre you a seasoned professional in healthcare, driven by a passion for delivering high-quality support to individuals with complex needs?Creative Support invites you to apply for the role of Team Leader, where you will oversee a range of services across Dudley, ensuring person-centred care and operational excellence.Key responsibilities include:Service...
-
Team Leader
5 months ago
Dudley, United Kingdom Creative Support Full timeAre you a trailblazer in healthcare, driven by the desire to make a tangible impact on people’s lives? Join us as a Team Leader across Brierley Hill, Dudley, where you’ll oversee a range of services, from individualised personal budgets to complex healthcare needs. We cater to adults with learning disabilities, mental health issues, autism, and those...
-
Senior Support Worker/team Leader
5 months ago
Dudley, United Kingdom Wolf Healthcare Birmingham Full time**Team Leader - Children’s Residential Home** **Dudley** **Full Time - Permanent - 38 Hours** **SALARY: £28,000 - £35,000 p.a.** **Learning Disabilities/Physical Disabilities/EBD/ASD/ADHD/Sensory Impairment/Mental Health/Complex Care Needs** Wolf Healthcare Birmingham are looking for an experienced and passionate Team Leader for our client based in...
-
Accommodation Office Team Leader
3 weeks ago
Dudley, Dudley, United Kingdom Creative Support Ltd Full timeLead a Team of Healthcare ProfessionalsWe are seeking an experienced Team Leader to oversee our services in Brierley Hill, Dudley, catering to adults with learning disabilities, mental health issues, autism, and complex care needs.Key Responsibilities:Manage a team of healthcare professionals to deliver high-quality, person-centred care.Oversee...
-
Accommodation Office Team Leader
4 weeks ago
Dudley, Dudley, United Kingdom Creative Support Ltd Full timeLead a Team of Healthcare ProfessionalsWe are seeking an experienced Team Leader to oversee our services in Brierley Hill, Dudley, catering to adults with learning disabilities, mental health issues, autism, and complex care needs.Key Responsibilities:Manage a team of healthcare professionals to deliver high-quality, person-centred care.Oversee...
-
Accommodation Office Team Leader
4 weeks ago
Dudley, Dudley, United Kingdom Creative Support Ltd Full timeLead a Team of Healthcare ProfessionalsWe are seeking an experienced Team Leader to oversee our services in Brierley Hill, Dudley, catering to adults with learning disabilities, mental health issues, autism, and complex care needs.Key Responsibilities:Manage a team of healthcare professionals to deliver high-quality, person-centred care.Oversee...
-
Accommodation Office Team Leader
3 weeks ago
Dudley, Dudley, United Kingdom Creative Support Ltd Full timeLead a Team of Healthcare ProfessionalsWe are seeking an experienced Team Leader to oversee our services in Brierley Hill, Dudley, catering to adults with learning disabilities, mental health issues, autism, and complex care needs.Key Responsibilities:Manage a team of healthcare professionals to deliver high-quality, person-centred care.Oversee...
-
Team Leader/support Worker
5 months ago
Dudley, United Kingdom True Supported Living Full time**Hours of Work**: Zero Hours Contract / Full time **Role Summary** True Supported Living considers the position of a Team Leader to be one of considerable responsibility and confidentiality. The post holder will be expected to show judgement and initiative at a level which is commensurate with this expectation. You will support the Service Manager and...
-
Dudley, Dudley, United Kingdom The Cambian Group Full timeJob Title: Children Residential Care Team LeaderLocation: West Midlands Complex CareJob Summary: We are seeking an enthusiastic candidate to join our team as a Children Residential Care Team Leader.About the Role: As a Children Residential Care Team Leader, you will be responsible for leading a team of care workers and providing guidance and support to...
-
Press Team Leader
4 weeks ago
Dudley, United Kingdom CV-Library Full timeAre you an experienced Team Leader with a background in Press Engineering looking for a new opportunity to work for a World Leader in Pest Control Technology based in Dudley? If yes, we want to hear from you! Annual Salary: £30,000 to £34,000 Weekly Shifts: Mon to Fri - 6am to 2pm / 2pm to 10pm (12pm to 7.30pm Friday Job Description: The...
-
Press Team Leader
4 weeks ago
Dudley, United Kingdom CV-Library Full timePress Team Leader. Location: Brierley Hill, West Midlands. Hours: 2 shift patterns, 06:00 to 14:00 and afternoons 14:00 to 22:00 Monday to Thursday & 12:00 to 19:30 Friday. Salary: £15.50 per hour including shift allowance. I am delighted to be recruiting for a Press team leader to join my client who is one of the leading providers in their industry....
-
Team Leader
2 weeks ago
Dudley, Dudley, United Kingdom Company Shop Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Company Shop Group in Dudley. As a Team Leader, you will be responsible for leading a team of colleagues to deliver outstanding performance, excellent store standards, and exceptional member service.Key Responsibilities:Assist the Section Leader in coordinating...
-
Children Residential Care Team Leader
2 weeks ago
Dudley, Dudley, United Kingdom The Cambian Group Full time**About the Role**We are seeking a dedicated and enthusiastic Care Team Leader to join our team in a Children's Residential setting. As a key member of our team, you will be responsible for ensuring the highest standards of care and support for the children and young people in our care.**Key Responsibilities**Lead a team of care staff to deliver high-quality...
-
Team Leader
1 month ago
Dudley, Dudley, United Kingdom Creative Support Full timeAre you a dedicated professional seeking a challenging role in healthcare?Creative Support is seeking a Team Leader to oversee services across Brierley Hill, Dudley, catering to adults with learning disabilities, mental health issues, autism, and complex care needs.Key Responsibilities:Manage a range of services, from individualised personal budgets to...