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Team Lead

3 months ago

Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

**The Opportunity**

Our client's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.

This role will be responsible for leading a Customer Services team to consistently deliver an excellent service to all customers across all propositions and within agreed standards, delivering and exceeding the Diligenta vision.

A typical day to day involves actively managing, coaching and appraising the performance of all team members, resolving performance issues promptly and providing the climate and motivation that encourages all team members to deliver to their full potential.

**You'll be**:

- Planning the use of and optimise the resources of the team to match business objectives, implementing standard processes and ensuring statistics are available for workload to be managed proactively and efficiently within budgets.
- Continually reviewing team achievement against objectives, identify variance with target and be proactive in taking appropriate action to ensure delivery.
- Ensuring that the team adheres to defined practice and procedures to maintain consistent and compliant quality of output in line with Company, Industry and legal requirements.
- Have a minimum of 2 years in a customer service role
- Have a minimum 12 months experience within line management
- Have great planning and organisation skills
- CF1, FA1 and FA2 or equivalent is essential for the role (or willing to work towards these qualifications)
- Hold previous managerial experience
- Have knowledge of Legislation/Regulations
- Process & system knowledge

**Working arraignments**:

- Hybrid working
- Competitive salary
- Employee benefits