Team Support Lead

3 months ago

Edinburgh, United Kingdom Shoosmiths Full time

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 50 law firm to achieve “Platinum Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance makes Shoosmiths a fantastic place to work.
- The roleThe role of Litigation Support Team Lead focusses on the internal management responsibilities in supervising and managing a team of Admin Assistants. The Litigation Support Team Lead will assist the wider Dispute Resolution & Litigation team in ensuring that team objectives and KPIs are met by providing efficient administrative support by leading, encouraging and motivating the departments Admin Support Team.

The role is likely to have some basic client responsibilities at an operational support level.

Your role may involve a combination of the following technical and/or supervisory responsibilities:
- Main responsibilitiesSupervison
- To lead and manage a team of Admin Assistants, ensuring internal and client KPIs are met to high standard
- Assist the Team Managers in undertaking audits, providing supervision, 1-2-1s and PDRs as appropriate
- Review your team structure and environment to maximise efficiencies
- Identify and delivery appropriate training to team members
- Assisting the Team Managers with client requests and queries
- Day to day supervision of team members
- Manage workloads for the team, including telephony
- Assist in the production and submission of management information internally and to clients
- Review recruitment requirements and undertake the recruitment process as appropriate
- Deal with first stage performance and disciplinary issues within the Admin Support Team

General responsibilities
- Supporting the Team Managers and senior managers in providing litigaiton services
- To be familiar with and follow the Unit's policies, procedures and processes
- Comply with all of the firm's policies and all regulatory requirements
- Control and manage your workload effectively and efficiently using the relevant case management systems and IS resources and processes appropriately
- Be responsible and accountable for your workload including meeting internal and client SLA requirements
- Recognise any potential issues in cases and refer these appropriately
- Attend and complete any training in a timely manner
- Attend internal and external meetings as required and assist in implementing changes to any Unit procedures.
- Liaise with other internal teams as appropriate
- Assist the Unit in achieving financial targets, other KPIs, management information and meeting budgets.
- Support the Unit with marketing initiatives when required and collating management information.
- Assisting the department with any other administrative tasks as directed by your line manager.
- Skills and qualificationsYou will need the following skills and experience:

- IT literate with experience of using Word, Excel and the internet
- Good written, numeracy and oral communication skills
- Accuracy and attention to detail
- Ability to prioritise, be organised and efficient
- Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance
- Able to integrate within a team and able to work on your own initiative
- Friendly and helpful approach
- Confidence to challenge current practices and processes and influence senior management

**Performance Standard**
- Act at all times in accordance with the DevelopABLE criteria
- Lead by example
- Treat your colleagues, clients and their customers and third parties with respect
- Equal opportunitiesOur approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.

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