Aftersales & Service Coordinator
4 weeks ago
**AFTERSALES & SERVICE COORDINATOR REQUIRED ASAP GAINSBOROUGH, LINCS. £24K/ANNUM - NEGOTIABLE DEPENDING ON PREVIOUS EXPERIENCE**
Our client based in Gainsborough are currently looking for an aftersales & service coordinator to start ASAP, please see below:
**Summary**:
Our client designs and manufactures exhaust after-treatment systems, reducing emissions from heavy-duty vehicles and equipment. Our products are supplied as original equipment to meet the latest emissions standards. We also produce complete emissions systemsfor retrofit to meet the ever-changing demands of local air quality programs such as London’s Ultra Low Emission Zone and Clean Air Zones across the country. They also supply replacement products to the UK and European independent Aftermarket.
The Aftersales department is responsible for providing Service and aftersales support, to an ever-expanding Retrofit product customer base within the UK.
This is a customer facing role. You will be responsible for the organisation and planning of the in-field Callout and service technicians in-line with the instructions set by the reporting Managers. The role will ensure the smooth running in the allocationof jobs, knowing how any technician is performing on a day-to-day basis thus coordinating the VOR 72-hour KPI. The role involves working closely with Customer Service to establish a close relationship for administration purposes. The role will require constantcommunication for updates and parts availability with both the Manufacturing and Customer Service team and ensuring an exceptional customer journey.
This role is to ensure a smooth transition of work to technicians, exceptional customer experience and generate potential missed revenue protecting warranty risk.
You will assist with the department in ensuring parts are despatched to improve deliveries and work within IFS to improve department reporting. You will be required to assist with campaign work, to ensure the customer quality expectations are maintained.
**Key responsibilities: (Job Specific - what & why)**
- Coordinating technician daily work and ensuring maximum efficiency
- Allocating work to all Technicians and ensuring standards and time scales are always met
- Timing up all job cards
- Keeping management system up to date so the Customer Service Team can keep customers informed of progress with jobs. Liaise with the Customer Service Team to keep customers updated with any delays to repairs
- Provide daily reports for management of technician attendance, holidays and performance
- Ensure all parts are booked and accounted for on-the-job card
- Process service sheets and ensure all aspects of the service are captured
- Meet KPI’s of VOR attendance times and service performance
- Allocating service locations to sub-contractors and monitoring their performance
**Understanding and adherence to the following**:
- H&S policy and procedures (made available through Induction/X Drive/H&S Department)
- Business quality standard (IATF & ISO 9001) (Induction/Manager/Quality department)
- Business Excellence Model (Oliver Wight Class A Standard ) (Induction/Manager/Quality department)
- All group policies and procedures (Available through Induction/SharePoint/HR Department)
- Demonstrate and uphold the company values
**Key skills (your job requires)**:
- Ability to communicate effectively (teamwork, documentation and presentation)
- Demonstrates problem-solving skills and techniques
- Team player: work effectively within teams and liaise across functions
- Able to achieve results efficiently and work with mínimal supervision
- Previous experience of working as a Coordinator or Administrator
- Proficient in the use of Microsoft Office
- Full UK Driving Licence
- The ability to work in a fast-paced environment
- Strong communication skills and the ability to build a strong relationship with both customers and colleagues
- Systematic, highly organised with a keen eye for detail
- You will have the ability to work within given timescales and the ability to problem solve efficiently
- The right person will be a team player who works well under pressure and has a passion for customer service
- Administration skills, raising requisitions, orders, invoices
- Organisation skills and ability to prioritise tasks on a daily basis
- Confident professional manner and ability to deal with customers
- Confidence in dealing with internal and external customers and suppliers
**In line with our company values all post holders should demonstrate the core skills and attributes below**:
**Core skills**
- Ability to introduce new methods and ideas ensuring a continuous improvement ethos
- Demonstrates attention to detail through all stages of processes
- Can work and communicate effectively with others
- Understands and delivers customer requirements
**Core attributes**
- Demonstrates integrity by doing the right thing all the time
- Demonstrates energy and determination
- Takes accountability and responsibility
- Values others and common courtesy
- Holds a completer finisher mentality
- Recognises the value of teamwork
Further information is available by calling Max Cannon at Skala Recruitment
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