Service Support Officer

2 weeks ago

Nottingham, United Kingdom Nottingham City GP Alliance Full time

The role:
Nottingham City GP Alliance is a federation of 45 NHS GP practices in Nottingham City. In April 2018, we launched GP+ Nottingham City, Nottingham’s first ever single-site evening and weekend GP service. The service opens from 4-8pm Monday to Friday, 10am-2pm on weekends, offers routine appointments with GPs, Nurses, Clinical Pharmacists and Physiotherapists. Currently the opening time for this service operates is altered, but at some point, will return to these opening hours. GP+ is not a walk-in service, all appointments are pre-booked by patients already registered at GP Practices within the city.

We are looking to appoint a part time Receptionist (Service Support Officer) to join our Service Support Team. As part of this team, your core responsibilities will be front line reception duties and administrative tasks.

The service operates on a hub and spoke model. The Hub sessions will be based at the Angel Row premises and the spoke sessions will be based in the PCN localities. You will also be expected to provide bank cover, bank holidays and weekend cover when needed.

The shift pattern for the role is 24 hours per week.

**Tuesday - 10:30am-8:30pm - GP+**

**Wednesday - 9:00am-5:00pm - GP+**

**Thursday - 9:00am-5:00pm - GP+**

Recommended for applicant to start as soon as possible, hours are negotionable.

**Responsibilities**:

- Meet and Greet service for patients, welcoming and directing to our services
- Managing patient queries, concerns, comments and complaints
- Answering telephone queries from GP practices and patients
- Dealing with referrals from GP Practices
- Managing the appointment system to ensure that all patients booked in are registered on the clinical system before their appointment
- Ensuring that any required documentation and tasks are sent back to the patient’s practice after their appointments.
- Ensuring that all clinician rooms are ready for their clinics, and that clinical trolleys are fully stocked
- Checking in and out equipment needed by clinicians
- Preparing the Clinical rooms before clinics commence and checking the rooms when clinics finish
- Assisting in the booking of clinicians within the rotas on the appointment system
- Assisting clinicians requiring chaperones for appointments
- Booking translators as and when required
- Signposting Patients to community services
- Assisting patients with prescription requests
- Keeping the reception area and waiting rooms tidy
- Managing the presentation of information on the notice boards
- Recording any significant events that take place during the shift, and reporting to management
- Offering refreshments (tea/coffee etc) to clinicians

**Job Types**: Part-time, Permanent

**Salary**: £9.70 per hour

Schedule:

- Monday to Friday
- Night shift
- Overtime
- Weekend availability

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