Group Reservations Agent
3 months ago
Provides a friendly and personal welcome for guests.
- Makes every effort to meet customers' needs to conclude a sale
- Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team
- Transforms a request for information into a potential reservation as soon as there is an opportunity
- Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
- Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
- Enters reservation details precisely and correctly
- Upsells where appropriate
- Confirms the reservation; ensuring effective written communication.
- Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account.
- Rapidly identifies the new customer and modifies the sales pitch accordingly.
- Informs customers about the services on offer at the hotel
- Suggests other BGAM hotels to Customers if appropriate
- Helps optimise occupancy and average room rates
- Respects and applies the hotel and brand's pricing policies
- Implements the Revenue Management policy
In return you will be part of an up and coming business aiming to be one of the fastest growing hotel companies in the UK. Other benefits include
- Free Staff meals - Discounts at high street stores - Heavily discounted hotel rooms across the world - Wellness Program
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 40 per week
**Salary**: £23,500.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: pbres1
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