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Spa Reservations Manager

2 months ago

Milton Keynes, United Kingdom Oyster Recruitment Limited Full time

Full time, days per week to include a Saturday each week. Must have own transport to commute to the property


We have a brand new opportunity for a Spa Reservations Manager to join a stunning and pretigious country house hotel based in Buckingham.


You’ll identify guests needs, ensuring efficient and accurate responses to all enquiries about their services and make recommendations to meet the requirements of guests. You’ll drive revenue for their spa, working closely with the Reservations and Spa Manager to build and grow overall spa sales to meet sales targets.


Benefits:

  • Staff, friends and family rates
  • Discounted food, beverage, spa, hotel and membership
  • Training and development
  • Life Assurance
  • Wellbeing & retail discount platforms
  • Free car parking
  • Free meals on duty
  • Long service awards
  • Uniform


Key Responsibilities:

  • To effectively handle all incoming enquiries and groups including spa packages from initial enquiry and follow-up to conversion
  • Proactively source new leads and promote all business opportunities
  • Booking potential guest members and potential spa clients for show around of facilities
  • Ensure all spa bookings are communicated effectively to all departments and systems used correctly
  • Liaising with new members to ensure they are getting the best from their membership
  • Ensuring all correspondence is answered, recorded and filed accurately as per hotel standards
  • Organising membership events in conjunction with Spa Manager to support membership retention
  • Ensure spa diary is managed and revenue maximised at all times
  • Creating marketing campaigns to increase membership and general spa sales
  • Identify the off peak times and communicate gaps to relevant managers to drive occupancy into these times


What do you need to qualify for this role?

  • Minimum 1 years experience in spa sales/reservations
  • Your own transport to get to the property
  • Excellent relationship building skills.
  • Result driven
  • Positive proactive attitude and good communication skills.
  • Strong sales and negotiation skills.


Are you a Spa Reservations Manager looking to take your career to new heights and make an impact in the world of luxury hospitality, we want to hear from you…