Customer Service Agent

6 days ago

Coventry, United Kingdom The Caraires Consultancy Full time

**Binley based office**

**Full time - 40 hours pw**
Weekly rotational shifts - 7am-4pm / 8am-5pm / 8.30am-5.30pm

**£11.80 ph / £24,544 pa**
- Start date: 26th February 2024_

Our client, a large, established company based in Binley are looking for Customer Service Agents to join their team.

**The key responsibilities**:

- Ensuring all internal and external enquiries are answered, recorded and responded to in a timely manner, resolving any issues
- Liaising across internal departments to ensure orders are processed and deliveries are made
- Dealing with purchase orders and ensuring they are in line with standard procedures
- Using an internal system alongside SAP to respond to queries and process all orders

**Minimum requirements**:

- Experience in a customer service environment - ideally over the phone. It is imperative that you are comfortable over the phone
- Good with IT - quick to pick up new systems
- A confident multitasker
- Extremely reliable
- Great attention to detail
- A great problem solver - able to deal with issues in a calm and measured manner

**Interested?**
- Working through Caraires..._

(1) We pay the same hourly rate as your permanent equivalent from day one.

(2) We pay 3% employer contribution towards your pension.

(3) We pay annual leave as you accrue it from day one.

(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.

(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.

(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.

(7) We will deliver seasonal gifts as a token of recognition for your hard work.

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The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.

**Job Types**: Full-time, Temporary contract

**Salary**: £24,544.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Coventry (required)

Work Location: In person

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