Personal Lines Insurance Team Lead

5 months ago

Belfast, United Kingdom Apricot Insurance Services Ltd Full time

**Personal Lines Team Leader**

As Personal Lines Team Lead you will be responsible for the Personal Lines sales & support teams. This will involve developing and coaching personal lines staff and driving improved revenue and productivity performance. This will be for both inbound and outbound telephone calls from new and existing customers for Car, Home & Van Insurance. Additionally managing our support team who deal with all aspects of the post-sale journey and driving efficiency for the team to support with additional tasks.

You will also do other tasks relating to the administration of insurance policies while adhering to compliance regulations.

**Who is the role suited to?**

This role is ideally suited to someone with at least 3 years’ experience working within an insurance broking environment and at least 12 months in a senior role. Ideally with experience in either multi products or the various aspects of a policy lifespan. As we continue to grow our business the role is well suited to someone looking to expand their experience, responsibility and will play a key role in the growth of Apricot Insurance.

**The Role**:
An experienced leader, with the desire to gain further exposure and additional responsibility in a fast-paced growing company. You will be working alongside an experienced management team who have worked for successful Brokers and Insurers across multiple business functions. You will need to lead from the front, be flexible, and coach and develop a winning team of people.

It is important that you are self-motivated and able to use your initiative when needed to solve queries. You must be articulate, ambitious, enthusiastic, responsible, and thorough.

**Reporting to Senior Management, your responsibilities will include**:

- Assist and develop the team, especially new recruits to be best in class at:

- New Business, Renewal and Mid Term Adjustment calls, both inbound and outbound for Car, Home & Van Insurance.
- Outbound calling live leads.
- Maximise sales, selling optional extras, cross selling and setting up finance agreements.
- Adhering to company processes and procedures, ensuring all activities are FCA compliant.
- Demonstrate excellent customer service skills.
- Admin tasks including sending out policy documents, verifying no claims bonuses and processing renewal invitations.
- Liaising with our insurers and other partners to resolve queries.
- Working towards personal, team and business performance and quality targets.
- Be able to demonstrate at least 3 years relevant experience in either Insurance Sales or Customer Service.
- At east 12 months experience in a senior advisor / assistant manager or management role.
- Be able to demonstrate at least 3 years relevant experience in either Insurance Sales or Customer Service.
- At east 12 months experience in a senior advisor / assistant manager or management role.
- Have excellent knowledge in different insurance products.
- Have excellent client facing, communication skills to resolve queries first time.
- Ability to lead and develop a team.
- Excellent IT skills including the use of Microsoft Excel and Word.
- Ability to multi-task.
- Ability to use initiative.
- Ability to take direction.
- Open GI experience preferred but not essential.
- Able to work quickly and accurately.

**Benefits**
- Hybrid working between home and our new city centre office
- Monthly uncapped bonus scheme
- 23 days annual leave + bank holidays
- Additional day’s leave for your birthday
- Private medical Insurance
- Company health & wellbeing package
- Company quarterly events
- Fully funded CII qualifications

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Belfast

Reference ID: PLTL1

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