Service Support Officer

1 month ago


StokeonTrent, United Kingdom Stoke-on-Trent City Council Full time

Directorate: Social Care Health Integration&Wellbeing

Section: Telecare and Lifelines

Grade: Level 5

Actual Salary: £24,294 - £26,421

Hours: 37

This advert is open to both Internal and External applicants.

The Telecare and Lifeline Service provides 24/7 support for vulnerable people across the area.

The service assesses what technology can help a person to remain safe and independent at home, installs and monitors that technology.

This could be a simple community alarm, or complex equipment such as falls detectors or digital assistants.

The role of the Service Support Officer provides business support to all aspects of the service, including receiving incoming referrals, liaising with people to schedule installations, invoicing paying clients and dealing with any incoming queries and requests for information.

We are looking for someone who can: Set up and maintain accurate electronic and paper systems. Provide the first point of contact for referrals and deal with enquiries from the general public.

Liaise with colleagues in Social Care and Health to provide timely support for service users. Provide support for client billing and the ordering and payment of goods.

Have a commitment to providing excellent services to a wide range of vulnerable people in the area.

For more information about the role, please contact Peter Ball (Service Manager) on 01782 237146.

**Equality, Diversity and Inclusion**

**Job Types**: Full-time, Permanent

Pay: £24,294.00-£26,421.00 per year

Work Location: In person

Application deadline: 30/05/2024
Reference ID: 0000022038



  • Stoke-on-Trent, United Kingdom Crown Prosecution Service Full time

    **Details**: **Reference number**: - 355538**Salary**: - £28,760 - £30,290- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- B1**Contract type**: - Permanent**Business area**: - Victim Services**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time,...


  • Stoke-on-Trent, United Kingdom UK Civil Service Full time

    Job summaryIn the victim liaison officer role, you work with victims of crime and/or their supporters, building strong relationships within the Crown Prosecution Service (CPS) and externally to continuously improve our service. In doing this, you provide a service that is empathic and helps build trust and confidence in the work we do � helping ensure we...


  • Stoke-on-Trent, United Kingdom UK Civil Service Full time

    Job summaryIn the victim liaison officer role, you work with victims of crime and/or their supporters, building strong relationships within the Crown Prosecution Service (CPS) and externally to continuously improve our service. In doing this, you provide a service that is empathic and helps build trust and confidence in the work we do � helping ensure we...


  • Stoke-on-Trent, United Kingdom UK Civil Service Full time

    Job summaryIn the victim liaison officer role, you work with victims of crime and/or their supporters, building strong relationships within the Crown Prosecution Service (CPS) and externally to continuously improve our service. In doing this, you provide a service that is empathic and helps build trust and confidence in the work we do � helping ensure we...


  • Stoke-on-Trent, United Kingdom Stoke-on-Trent City Council Full time

    **Directorate**:Housing Development and Growth **Section**:Highways & Emergency Planning **Grade**:Level 6 (Subject to Review) **Hours**:37 hours per week Are you passionate about delivering outstanding customer service? The Highways team have two temporary positions available for Service Support Officers, offering a rewarding 12-month opportunity. As...


  • Stoke-on-Trent, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 275755**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Fixed Term**Length of employment**: - For a period of up to 18 months**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • Ctsc Support Officer

    2 weeks ago


    Stoke-on-Trent, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 287466**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Fixed Term**Length of employment**: - For a period of up to 18 months**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...


  • Stoke-on-Trent, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full time

    The Staffordshire and Stoke on Trent Contract Management Team has a vacancy for a Business Support Officer. The team are looking for an enthusiastic and capable individual to join the team on a permanent basis to provide administrative support to a number of contracts, and provide support to the wider contract management team. The post holder will provide...

  • Ctsc Support Officer

    3 weeks ago


    Stoke-on-Trent, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 298507**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Fixed Term**Length of employment**: - For a period of up to 18 months**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...


  • Stoke-on-Trent, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 277337**Salary**: - £23,637 - £29,046**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 3Contents Location About the job **Benefits**: Things you need to know Location - This...


  • Stoke-on-Trent, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 341548**Salary**: - £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...


  • Stoke-on-Trent, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 329222**Salary**: - £23,637 - £29,046- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 2Contents Location About...


  • Stoke-on-Trent, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 275355**Salary**: - £19,355**Job grade**: - Administrative Assistant- Band 2**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - This...

  • Probation Officer

    1 week ago


    Stoke-on-Trent, United Kingdom Service Care Solutions Full time

    Service Care Solutions are the leading recruitment agency for the Probation Service nationwide. We are currently recruiting for a Probation Officer in Stoke!!LOCATION: StokeHOURS: Full time, Hybrid working availableDURATION: On-going contractPAY RATE: £22.44 - £26.45 PH (DoE)DutiesUndertake full range of offender management tasks, including generic...

  • Probation Officer

    3 weeks ago


    Stoke-on-Trent, United Kingdom Service Care Solutions Full time

    Service Care Solutions are the leading recruitment agency for the Probation Service nationwide. We are currently recruiting for a Probation Officer in Stoke!!LOCATION: StokeHOURS: Full time, Hybrid working availableDURATION: On-going contractPAY RATE: £22.44 - £26.45 PH (DoE)DutiesUndertake full range of offender management tasks, including generic...

  • Acting Head of Service

    2 months ago


    Stoke-on-Trent, United Kingdom Victim Support Full time

    We have an exciting opportunity for an Acting Head of Service to join the New Era Domestic Abuse support service team in Staffordshire and Stoke-on-Trent, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work...


  • Stoke-on-Trent, United Kingdom Stoke-on-Trent City Council Full time

    **Who we are looking for**: We require an enthusiastic, experienced IT Service Desk Technician to join our busy ICT Service Desk team. This is an exciting time to join Stoke-on-Trent City Council as we have recently launched our Digital Strategy which we are now starting to implement. This is more than just a job, it’s the next step in your...

  • Admin Volunteer

    1 month ago


    Stoke-on-Trent, United Kingdom Victim Support Full time

    Last year 786,574 people were offered information and support from Victim Support. As a Service Delivery Administration Volunteer, you will provide support for teams delivering services to people affected by crime and traumatic events. **County/Borough** - Staffordshire **Office location** - Stoke-on-Trent and Staffordshire **Expected Number of Hours** -...

  • Admin Volunteer

    1 week ago


    Stoke-on-Trent, United Kingdom Victim Support Full time

    Last year 786,574 people were offered information and support from Victim Support. As a Service Delivery Administration Volunteer, you will provide support for teams delivering services to people affected by crime and traumatic events. **County/Borough** - Staffordshire **Office location** - Stoke-on-Trent and Staffordshire **Expected Number of Hours** -...

  • Support Worker

    2 weeks ago


    Stoke-on-Trent, United Kingdom Creative Support Full time

    Job Reference: 76814 Posted: Friday 31st May 2024 Closing Date**:Friday 14th June 2024** **Up to £11.60 per hour** **Blythe Bridge, Stoke on Trent** *** **Full-Time/Part-Time** Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a...