Service Support Officer
1 month ago
Directorate: Social Care Health Integration&Wellbeing
Section: Telecare and Lifelines
Grade: Level 5
Actual Salary: £24,294 - £26,421
Hours: 37
This advert is open to both Internal and External applicants.
The Telecare and Lifeline Service provides 24/7 support for vulnerable people across the area.
The service assesses what technology can help a person to remain safe and independent at home, installs and monitors that technology.
This could be a simple community alarm, or complex equipment such as falls detectors or digital assistants.
The role of the Service Support Officer provides business support to all aspects of the service, including receiving incoming referrals, liaising with people to schedule installations, invoicing paying clients and dealing with any incoming queries and requests for information.
We are looking for someone who can: Set up and maintain accurate electronic and paper systems. Provide the first point of contact for referrals and deal with enquiries from the general public.
Liaise with colleagues in Social Care and Health to provide timely support for service users. Provide support for client billing and the ordering and payment of goods.
Have a commitment to providing excellent services to a wide range of vulnerable people in the area.
For more information about the role, please contact Peter Ball (Service Manager) on 01782 237146.
**Equality, Diversity and Inclusion**
**Job Types**: Full-time, Permanent
Pay: £24,294.00-£26,421.00 per year
Work Location: In person
Application deadline: 30/05/2024
Reference ID: 0000022038
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