Case Coordinator, North and East Toch/lpoa

2 months ago

Saltash, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

**Case Coordinator, North and East TOCH/LPOA**:
**Band 4**:
**Main area**
- Administration
- **Grade**
- Band 4
- **Contract**
- Permanent
- **Hours**
- Full time
- Part time

37.5 hours per week
- **Job ref**
- 201-23-223**Site**
- LPOA/TOCH St Barnabus Hospital Saltash
- **Town**
- Saltash
- **Salary**
- £23,949 - £26,282 Per Annum / Pro Rata
- **Salary period**
- Yearly
- **Closing**
- 19/02/2023 23:59Thank you for your interest in joining us at **Cornwall Partnership NHS Foundation Trust.**

**We pride ourselves in striving to be an employer of choice.**

**_ Strategic Themes_**

**_ Great Care_**:

- We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns._

**_ Great Organisation_**_ _**:

- We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems._

**_ Great People _**:

- We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care._

**_ Great Partner_**:

- With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people._
- _At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

**_ The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19._**

**Job overview**:
The North & East Transfer of Care Hub [TOCH] is looking for experienced healthcare administrator.

The team based is Liskeard but serves the North & East geographical areas.

We are looking for individuals who can demonstrate attention to detail, work at pace with diligence towards the patients and their health journey.

The TOCH receives referrals for services from around the system, prioritise the referrals, and integrate health, social care, and voluntary sector responses in a timely way. They are key in maintaining the flow of people being discharged from bedded care settings, coordinating support for these people, and those in their home setting. The aim is to have the right care, in the right place, at the right time with outcomes that improve health and well-being.

In this role you will work closely with the North and East TOCH Service Manager and will need to understand the level of capacity, demand, and escalation across various parts of the health and social care system. You will be accessing the different recording and referral systems, inputting, and relaying information, recording, and reporting data and presenting reports in clear and understandable formats. You will be communicating with the multidisciplinary team throughout the system daily. You will have an important role in co-ordinating the flow of your given caseload from hospital to home once the pathway decision has been made.

This role will eventually cover a seven-day service. Call for more information

**Main duties of the job**:
To provide a professional and supportive approach to all staff and other visiting.

Communicate and negotiate effectively with all members of the multi-agency team i.e., health, social care, care providers and voluntary sector.

Communicate sensitive information with patients or carers which requires diplomacy and address any barriers to understanding.

To act as coordinator for patients, coordinating discharge on behalf of the North and East TOCH/LPOA.

To assist with set up and running discharge meetings with patients, carers, family and staff so that each person’s discharge is planned early in their stay.

Organise and maintain knowledge and information resources and be able to provide staff with information specific to the patients you are progressing.

Progress patients through the system efficiently, maximising c

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