Case Coordinator, North and East Toch/lpoa

**Case Coordinator, North and East TOCH/LPOA**:
**Band 4**:
**Main area**
- Administration
- **Grade**
- Band 4
- **Contract**
- Permanent
- **Hours**
- Full time
- Part time

37.5 hours per week
- **Job ref**
- 201-22-1518-A**Site**
- LPOA/TOCH St Barnabus Hospital Saltash
- **Town**
- Saltash
- **Salary**
- £23,949 - £26,282 Per Annum / Pro Rata
- **Salary period**
- Yearly
- **Closing**
- 11/01/2023 23:59Thank you for your interest in joining us at **Cornwall Partnership NHS Foundation Trust.**

**We pride ourselves in striving to be an employer of choice.**

**_ Strategic Themes_**

**_ Great Care_**:

- We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns._

**_ Great Organisation_**_ _**:

- We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems._

**_ Great People _**:

- We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care._

**_ Great Partner_**:

- With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people._
- _At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

**_ The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19._**

**Job overview**:
The North and East Transfer of Care Hub and Local Point of Access [TOCH/LPOA] is looking for experienced healthcare administrators to join our growing Team.

The team are currently based in St Barnabas Hospital in Saltash but serves the North and East geographical areas.

We are looking for individuals who can demonstrate attention to detail and a high level of diligence towards the patients and their health care journey.

This is an exciting opportunity to be part of a developing team that is working to support better out-comes for the people of Cornwall.

**Main duties of the job**:

- The role of the TOCH/LPOA is to receive referrals for services from around the system, assess the referrals, prioritise them and integrate health, social care and the voluntary sector responses in a timely way. The team are key in maintaining the flow of people who are being discharged from bedded care settings, coordinating support for these people and also coordinating support for people who are in their home setting. The aim is to have the right care, in the right place, at the right time with outcomes that improve health and well-being.

In this role you will work closely with the North and East TOCH/LPOA Service Manager and the Head of Patient flow and will need to understand the level of capacity, demand and escalation across various parts of the health and social care system. You will be accessing the different recording and referral systems, inputting, and relaying information, recording and reporting data and presenting reports in clear and understandable formats. You will be communicating with people throughout the system on a daily basis. You will have an important role in supporting and teaching the administrative, assessors and other staff with how to access and operate the different recording and referral systems in a changeable and developing way of working.

**Working for our organisation**:
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit th