Customer Contact Officer

4 months ago

Manchester, United Kingdom Great Places Housing Group Full time

**Salary**: £25,068 pro rata

**Job Type**: Part Time, Permanent
**Location**: Head Office - West Didsbury

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

**Why are you here?**As part of the Customer Hub you will be the first point of contact for our customers and often colleagues for a wide range of queries that will be received through various contact methods. You will be working in a fast paced and busy Customer Hub with a focus on providing excellent timely resolution for our customers and colleagues. Every day and enquiry is different, but you will have plenty of support around you to enable you to deliver the level of service expected, including peer to peer support, specialists and managers who are all easily accessible to provide the coaching and guidance needed.

**What you'll be doing**
- Responding to a range of customer and colleague queries which will include raising repairs, rent account management, tenancy related issues, ASB queries, re-housing advice and complaints.
- Expected to provide guidance and assistance to customers to enable them, where possible, to resolve issues themselves or where appropriate signpost to other agencies who can support them.
- Be confident in your ability to manage difficult situations and customers, but knowing when to escalate more complex queries to the Neighbourhood Colleagues, Specialists or Team Managers.
- Have the ability to identify safeguarding concerns and ensure they are dealt with promptly and in line with our guidelines.
- Ensure that clear, comprehensive and timely records are logged into our systems for all contacts.
- Manage customer expectations about the services we offer and have a good understanding of the customer's responsibilities when holding a tenancy.
- Part of a team rota, where you'll be working between the hours of 8am to 6pm.
- You'll work part of the week in the office, and part of the week from home (once fully trained)

**What you'll need**:

- Experience of working in a customer focused role
- Experience of responding to and resolving challenging customer situations
- The ability to, and comfortable with, making decisions supported by knowledge and experience
- The ability to build effective relationships with colleagues and other stakeholders so you are able to find the right information, and resolve problems
- Experience of using Microsoft office or similar
- The ability to complete tasks in an accurate and timely manner when working under pressure
- Great written and verbal communication
- Good organisation skills and the ability to time-manage your work load

REF-207550

  • Customer Contact Officer

    4 months ago

    Manchester, United Kingdom Great Places Housing Group Full time

    Job Advert **Customer Contact Officer (CCO)** Why are you here? As part of the Customer Hub you will be the first point of contact for our customers and often colleagues for a wide range of queries that will be received through various contact methods. You will be working in a fast paced and busy Customer Hub with a focus on providing excellent timely...

  • Customer Contact Officer

    4 months ago

    Manchester, United Kingdom Great Places Housing Group Full time

    **Salary**: £25.068.00 **Job Type**: Full Time, Permanent **Location**: Head Office - West Didsbury **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. As part of the Customer Hub you will be the first point of contact for our...

  • Customer Contact Officer

    3 months ago

    Manchester, United Kingdom Great Places Housing Group Full time

    Job Advert **Customer Contact Officer (CCO)** You’ll be the first point of contact for our customers and often colleagues for a wide range of queries that will be received through various contact methods. You’ll work in a fast paced and busy Customer Hub with a focus on providing excellent timely resolution for our customers and colleagues. Every day...

  • Office Administrator

    4 months ago

    Manchester, United Kingdom Contact Solar Ltd Full time

    **Office-Based Solar Admin Assistant - BRAND NEW MODERN Central Manchester Office (South King Street)** Are you looking to build a career in a thriving, dynamic, customer-focused company? We are one of the largest solar companies in the UK specialising in Solar Panels and Battery Storage, and our focus on customer relations is an upmost priority of ours....

  • Office Administrator

    4 months ago

    Manchester, United Kingdom Contact Solar Ltd Full time

    **Office-Based Solar Admin Assistant - BRAND NEW MODERN Central Manchester Office (South King Street)** Are you looking to build a career in a thriving, dynamic, customer-focused company? We are one of the largest solar companies in the UK specialising in Solar Panels and Battery Storage, and our focus on customer relations is an upmost priority of ours....

  • Contact Service Coordinator

    4 months ago

    Manchester, United Kingdom Help Handz Child Contact Centre Full time

    This post is for a qualified social worker (or someone with similar qualifications or experience) to assess and manage risk in relation to child contact activities and support decision-making regarding child contact arrangements. - To coordinate and manage a team of sessional staff to ensure seamless service provision for families that utilize child contact...

  • Chief Executive Officer

    5 days ago

    Manchester, United Kingdom CONTACT THEATRE Full time

    This is an exciting time for Contact following a period of change and consolidation since reopening our building in 2021. Contact is truly a values led charity and is committed to our Vision and Mission. From our vibrant sustainable building we work with communities, artists and audiences to create impact across Greater Manchester and beyond with young...

  • Chief Executive Officer

    4 days ago

    Manchester, United Kingdom CONTACT THEATRE Full time

    This is an exciting time for Contact following a period of change and consolidation since reopening our building in 2021. Contact is truly a values led charity and is committed to our Vision and Mission. From our vibrant sustainable building we work with communities, artists and audiences to create impact across Greater Manchester and beyond with young...

  • Chief Executive Officer

    7 days ago

    Manchester, United Kingdom CONTACT THEATRE Full time

    About Contact TheatreContact Theatre is a values-led charity committed to its Vision and Mission. We work with communities, artists, and audiences to create impact across Greater Manchester and beyond, with young people at the heart of everything we do.Job SummaryWe are seeking a brilliant communicator to champion young people, their voices, and centre them...

  • Chief Executive Officer

    7 days ago

    Manchester, United Kingdom CONTACT THEATRE Full time

    About Contact TheatreContact Theatre is a values-led charity committed to its Vision and Mission. We work with communities, artists, and audiences to create impact across Greater Manchester and beyond, with young people at the heart of everything we do.Job SummaryWe are seeking a brilliant communicator to champion young people, their voices, and centre them...

  • Customer Support Officer/admin X6

    3 months ago

    Manchester, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Customer Support Officer / Admin x6 - Customer Contact Centre** **Reference no: TFGM TCL 0008 8701 / 1** **Pay rate: £14.50 per hour PAYE** **Hours per week: 37 Monday - Sunday, 07:00 - 20:00** **This opening assignment is for 1-2 months** **City: MANCHESTER** **Work flexibly on a rota system between 7am...

  • Chief Executive Officer

    4 days ago

    Greater Manchester, United Kingdom CONTACT THEATRE Full time

    About Contact TheatreContact Theatre is a values-led charity committed to its Vision and Mission. Our vibrant sustainable building serves as a hub for community engagement, artistic innovation, and social impact.Job SummaryWe seek a visionary Chief Executive Officer to champion young people, their voices, and centre them in decision-making. As CEO, you will...

  • Chief Executive Officer

    4 days ago

    Greater Manchester, United Kingdom CONTACT THEATRE Full time

    About Contact TheatreContact Theatre is a values-led charity committed to its Vision and Mission. Our vibrant sustainable building serves as a hub for community engagement, artistic innovation, and social impact.Job SummaryWe seek a visionary Chief Executive Officer to champion young people, their voices, and centre them in decision-making. As CEO, you will...

  • Chief Executive Officer

    21 hours ago

    Greater Manchester, United Kingdom Contact Theatre Full time

    This is an exciting time for Contact following a period of change and consolidation since reopening our building in 2021. Contact is truly a values led charity and is committed to our Vision and Mission. From our vibrant sustainable building we work with communities, artists and audiences to create impact across Greater Manchester and beyond with young...

  • Chief Executive Officer

    5 days ago

    Greater Manchester, United Kingdom CONTACT THEATRE Full time

    About Contact TheatreContact Theatre is a values-led charity committed to its Vision and Mission. We work with communities, artists, and audiences to create impact across Greater Manchester and beyond, with young people at the heart of everything we do.Job SummaryWe are seeking a brilliant communicator to champion young people, their voices, and centre them...

  • Chief Executive Officer

    5 days ago

    Greater Manchester, United Kingdom CONTACT THEATRE Full time

    About Contact TheatreContact Theatre is a values-led charity committed to its Vision and Mission. We work with communities, artists, and audiences to create impact across Greater Manchester and beyond, with young people at the heart of everything we do.Job SummaryWe are seeking a brilliant communicator to champion young people, their voices, and centre them...

  • Chief Executive Officer

    4 days ago

    greater manchester, United Kingdom CONTACT THEATRE Full time

    Job DescriptionThis is an exciting time for Contact following a period of change and consolidation since reopening our building in 2021. Contact is truly a values led charity and is committed to our Vision and Mission. From our vibrant sustainable building we work with communities, artists and audiences to create impact across Greater Manchester and beyond...

  • Chief Executive Officer

    1 week ago

    Manchester, United Kingdom CONTACT THEATRE Full time

    This is an exciting time for Contact following a period of change and consolidation since reopening our building in 2021. Contact is truly a values led charity and is committed to our Vision and Mission. From our vibrant sustainable building we work with communities, artists and audiences to create impact across Greater Manchester and beyond with young...

  • Repairs Specialist

    4 months ago

    Manchester, United Kingdom Great Places Housing Group Full time

    **Salary**: Up to £27,000 **Job Type**: Full Time **Location**: Head Office - West Didsbury **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. **What is the role?** You'll be working as part of a large lively fun team within our...

  • Customer Contact Agent

    4 months ago

    Manchester, United Kingdom Ocean Finance Full time

    Ocean Finance is a leading financial technology business offering a wide range of personal finance options to consumers such as mortgages, secured loans, personal loans and our credit builder credit card. We are a fast-growing data driven business offering a dynamic working environment and culture, where innovating on behalf of our customers is at the heart...