Resident Liaison Officer
3 weeks ago
MMP Consultancy are looking to recruit a Resident Liaison Officer to join a housing provider based in North West London.
Initially, this will be a temporary contract, with the potential of permanent employment thereafter.
**Responsibilities**:
- Ensure that all administrative responsibilities are achieved within the required timescales
- Co-ordinating complaints and disrepair cases
- Drafting and sending letters to residents in relation to ongoing repairs.
- Responsible for keeping residents updated on cases discussed at weekly special cases meeting.
- Ensuring that Fire Risk Assessments referred to the department are promptly reviewed and remedied, keeping detailed records of inspections and works undertaken
- Arranging temporary decants & any decant payments for residents where major works are required in their homes.
- Provide support on voids management by maintaining accurate records and progressing key chasing activities daily
- MS Office suite, with particular attention to the manipulation of Excel based documents, ensuring appropriate levels of confidentiality
- Reporting and analysis of data using Excel, Business Objects and Orchard Housing
- Oversee a range of administrative duties including budget monitoring, reporting the department's performance including contractor partners, liaising with contractors to ensure the effective delivery of repairs services, and driving out service failure
- Scheduling all pre and post-inspections including void properties
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