Corporate Receptionist

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Ref: 23726**

**Corporate Receptionist for Rolls Royce**

**Weekly hours: 30 hours**

**Location: Derby**

**Salary: £15188.38**

**Main duties;**
- To ensure all guests receive an excellent welcome and consistently deliver a great service
- Ensure consistent, high-quality support is supplied to the business
- To process meeting room requests, for internal & client meetings, also amend as necessary with cancellations or any outstanding information
- To be responsible for booking car parking spaces for visitors
- Use computer as an effective communication tool, inputting data as requested into excel and word document
- Attend training as appropriate/on-line/out of house/self-development
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To ensure you are immaculately dressed in uniform and adhere to Client and Front of House grooming standards
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
- To set a number of meeting rooms to 5-star standard and to client requirements.
- To be articulate and pre-empt the needs of clients and visitors
- To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival and HSE Inductions
- To communicate effectively with other departments
- To communicate professionally with residents of the building (inc. building-wide messages) and the client, providing a 5* level of service at all times
- To ensure all guests receive an excellent welcome and consistently deliver a great service
- Ensure consistent, high-quality support is supplied to the business
- To process meeting room requests, for internal & client meetings, also amend as necessary with cancellations or any outstanding information
- To be responsible for booking car parking spaces for visitors
- Use computer as an effective communication tool, inputting data as requested into excel and word document
- Attend training as appropriate/on-line/out of house/self-development
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To ensure you are immaculately dressed in uniform and adhere to Client and Front of House grooming standards
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
- To set a number of meeting rooms to 5-star standard and to client requirements.
- To be articulate and pre-empt the needs of clients and visitors
- To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival and HSE Inductions
- To communicate effectively with other departments
- To communicate professionally with residents of the building (inc. building-wide messages) and the client, providing a 5* level of service at all times

**Person specification;**
- Excellent communication skills and exceptional attention to detail
- Immaculate personal presentation endorsing the Signature five star image
- Proven experience and understanding of an exceptional Customer Service delivery
- Previous experience with visitor management and booking systems preferable
- Excellent time management and organisational skills
- Pro active, flexible and can-do attitude
- The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
- Ability to deal with multiple requests simultaneously
- Team player
- Be innovative, identifying improvements and smarter ways of working
- To be flexible - cover full time hours when required, ie; annual leave/sickness