Junior Product Support Advisor
4 days ago
Job Description
Position: Junior Product Support Advisor
Location: Ellesmere Port (Hybrid Role 2 days office / 3 days home based)
Hours: Monday - Friday between 8am-7pm
**Salary**: £20,000 - £22,000 PA DOE + Bonus and Company Benefits
Contract: Permanent
My client is currently seeking a Junior Product Support Advisor to join their ever-growing business. This is a fantastic opportunity to develop within their role with excellent in-house training and career development coupled with a variety of benefits.
What the company offer:
- Modern office environment, easily accessible with local transport links within walking distance, onsite parking
- In-house training and on-going career development
- Pension company contribution
- Company Bonus Scheme
- Long Service and Employee Awards
- Hybrid working options for this role (2 days office based/ 3 days home working)
About the role:
- To design, create and execute manual testing plans in conjunction with our Product Manager
- Proactively test systems for accuracy, speed and up to date information
- Complete User Acceptance Testing on system releases, new functionality, and whole System quality assurance for Live rollout
- Report and follow issues through to resolution in conjunction with system development teams using tracking software
- Scope and document system enhancements and new functionality
- Communicate system fixes internally/externally as required
- Assist Sales team maintaining CRM with mass data uploads and CRM modification
- Use systems for investigation and testing of systems issues and enhancements (full training provided)
- Read XML requests and responses for investigation and testing of systems issues and enhancements (full training provided)
- Triage cases internally between developers and other departments within the business
- Training internal users and creating user manuals for new or improved systems
Skills and Requirements:
- Be a committed, enthusiastic, and supportive team member
- Deliver an efficient and professional service to internal and external customers, strong customer service ethic
- Compile accurate business letters/reports as required - Working knowledge of Outlook, Word and Excel
- Acknowledge correspondence within set standards and timescales
- Assist other departments when and where necessary to ensure business continuity and minimum standard performance
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