Customer Service Advisor

4 weeks ago

Leeds, United Kingdom Pertemps Leeds Commercial Full time

**Customer Service Advisor**
**Leeds**
**£10.50 per hour**
**37.5 hours per week + possible overtime**
** Immediate start available **:

- Do you have previous customer service, call centre or complaints handling experience?
- Do you enjoy working in a fast-paced environment where you will be working with multiple systems throughout the day?
- Can you solve problems, find solutions and remain calm under pressure?

If you have answered yes to the above, then we want to hear from you
This is a great opportunity to join a leading merchandising company and provide a first point of contact customer service for any of their clients’ queries, update and general info
Main duties:
Answering a inbound calls from customers / making outbound calls to update
Resolving queries and complaints in a professional manner
Using multiple computer systems to update customer records, track parcels, look up information and record changes to order requirements
Work to individual call quality and volume KPIs as well as supporting team members to achieve the desired company goals
The calls you will receive will be related to updates on orders, changes to orders, missing parcels, failed deliveries, damaged items, requests for re-delivery and general feedback on the service provided.
Due to the nature of the calls, you will need to demonstrate resilience, empathy, patience and an ability to remain calm under pressure.
Full training will be provided but previous complaint handling, or call centre experience would be preferred.
The role will be working shifts between 8:30 - 17:30 Monday to Friday. Breaks include morning, lunch and afternoon
Initially working on a temporary basis however there is a strong possibility of permanency dependent upon your progress.
Interested? Click to apply. Or, pick up the phone, call Pertemps Leeds (Office and Professional) and ask for James Horton.

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