Primary Care Operations Officer

2 weeks ago


Borehamwood, United Kingdom Herts Health Limited Full time

**About us**

Herts Health is a GP Federation comprising membership of 8 GP practices in the Borough of Hertsmere. We provide services across our geographical area to a population of over 100,000 patients.

We also provide services to our member practices, including PCN support services.

We are looking to expand our operations and require additional support in the management team.

**Main Responsibilities of Post Holder**

**Operational**
- Manage the staffing rota and provide operational support to the Enhanced access service
- Gather data and complete reporting
- Present reports to the practice management and Clinical Director Teams
- Submit reports to the ICB
- Support on-site as needed, covering for staff absences and troubleshooting service issues
- Provide administrative support to the Operations Manager, HR Manager and Federation Chair as needed

**Governance**
- Attending Project team meetings and taking action notes as appropriate
- Supporting in the development and update of procedures, policies and continuity plans
- Contributing to reporting of SI/SEA and associated learning exercises

**Training**
- Undertaking systems and service training for new recruits in to our services
- Developing training and induction plans across organisations for ARRS staffing
- Developing a training framework for IT

**Working Pattern**
- 37.5 hours per week, Flexibly across Monday - Saturday.
- Requirement to travel to sites across Hertsmere as dictated by service requirements with remote working in between.

**Requirements/Person Spec**
- Experience of working in primary care in an administrative capacity
- Experience of using clinical systems such as EMIS and S1
- Experience of gathering and analysis of data
- Experience of developing and implementing policies
- Knowledge of PCN DES including Enhanced Access, ARRS and IIF
- Driving licence/Ability to travel to various sites across Hertsmere as dictated by business need

Demonstrable commitment to developing skills and expertise necessary to work in primary care business management

**Salary**: £30,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Borehamwood

Reference ID: HH02


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